Report
Young People and Gambling 2022: Official statistics
Gambling Commission report produced by Ipsos on young people and their gambling behaviour, attitudes and awareness in 2022.
Contents
- Executive summary
- Young people’s active involvement in gambling
- Experience of gambling
- The Impact of gambling on young people
- Online gambling
- National Lottery play
- Games and gaming machines
- The Context for gambling participation
- Attitudes towards and exposure to gambling
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- Summary
- Young people’s views on gambling
- Feeling informed about gambling
- Being stopped from gambling
- Young people’s exposure to gambling adverts and promotions and frequency of exposure
- Content of gambling adverts and promotions seen
- Whether ever prompted to gamble by adverts and promotions
- Following gambling companies on social media
- Appendices
- List of gambling activities and definitions
RTS 5 – Result determination
Applies to:
All gambling
RTS aim 5
To ensure that the gambling system implements the operator’s rules, game rules and betting rules as they are described to the customer.
RTS requirement 5A
All reasonable steps should be taken to ensure that gambles are accepted, processed and settled in accordance with the operators’ published terms and rules, and the rules of the specific game, event, or bet.
Where unexpected system flaws, faults, or errors that affect the customer occur, steps are to be taken as soon as practicable to remedy the problem and ensure that the customer is treated fairly according to the circumstances.
RTS implementation guidance 5A
- Under normal operation, in the absence of technical faults, the system should act in accordance with the rules.
- Reasonable steps include testing of systems and new products against the published rules and monitoring the ongoing performance of those products in the live environment. Refer to our testing strategy for more detailed requirements in this area.
- Customers should be notified when errors that affect them, for example, incorrectly settled bets, have occurred as soon as practicable after the event occurs. Steps should be taken to rectify the error, for example, by manually adjusting the customer’s account.
Last updated: 27 January 2021
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