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Social media house rules

The communications team at the Gambling Commission are responsible for several different social media accounts on a variety of platforms.

We’re happy to help you in any way that we can and look forward to seeing your views and feedback. We do however expect our users to offer us the same level of courtesy that we offer them, so we have a short set of house rules:

  1. all users must comply with the social media platform’s Terms of Use as well as these Terms of Use
  2. you are wholly responsible for any content you post including content that you choose to share
  3. do not use language that is offensive, threatening, inflammatory or provocative (this includes, but is not limited to, swearing and obscene or vulgar comments)
  4. do not break the law (this includes libel, condoning illegal activity and contempt of court)
Warning Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform, and if necessary the relevant authorities.

What can you expect?

We use our social media accounts to provide news and updates, signpost to help and guidance, promote Gambling Commission official publications and announcements, and inform our audiences about our campaigns.

We help with general enquiries relating to Gambling Commission’s role and responsibilities, signposting to advice, support, guidance and forms.

At this moment, we are unable to reply directly to all messages or mentions on our social media accounts. For all individual complaints or enquiries please contact us using other communication.

About this document

This policy is written and maintained by the Gambling Commission communications team. We keep this policy under review and may revise it without notice.

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