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Accessibility statement

This accessibility statement applies to

This website is run by the Gambling Commission. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

If you have a disability, AbilityNet (opens in new tab) has advice on making your device easier to use.

How accessible this website is

We know some parts of this website aren’t fully accessible. For example:

  • data visualisation tools on the website do not fully support all accessibility needs, for example Microsoft Power BI
  • some pages contain radio components that do not always notify users when a conditionally revealed question is shown or hidden
  • our web page content is accessible but some of our web pages give you the option to download a PDF copy of the web page content; these PDFs are not fully accessible
  • some content on the website is available only in PDFs and these are not fully accessible
  • some Excel documents may not be accessible and may be difficult to use with screen readers and keyboard-only navigation
  • older PDF documents which were published before September 2018
  • embedded videos from third-party websites contain inaccessible elements that we are unable to control.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can request content in a different format.

We will consider each request and get back to you in 20 days. We may not be able to provide an alternative accessible format on every occasion.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can report a problem to us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new tab).

Technical information about this website’s accessibility

The Gambling Commission is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 (opens in new tab) AA standard.

Non-accessible content

The content listed as follows is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some pages contain data visualisation tools. Where a data visualisation tool is provided we link out to the source data within an accessible Excel document.
  2. Some pages contain radio components that conditionally reveal a related question. This means that screen reader users may not always be notified when a conditionally revealed question is shown or hidden. This fails WCAG version 2.1 success criterion 4.1.2 (Name, Role, Value).
  3. PDF's published after September 2018 may not be fully accessible in a number of ways including missing text alternatives and missing document structure. However, every effort has been made to provide these in HTML format and we provide messaging around these so users can request an accessible format.
  4. Our website contains many Excel documents. Some of these may contain data tables that are difficult to use with screen readers and keyboard-only navigation. We have created a process and related how-to guides to ensure all new Excel documents are accessible.
  5. Our website contains embedded YouTube videos, using iFrames, that we are unable to edit. These embedded YouTube videos include image links that are inaccessible and, in some cases, insufficient contrast between the in-frame video title and the video content beneath it. This fails WCAG version 2.1 success criterion 1.1.1 (Non-text content), 1.4.3 (Contrast), 2.1.1 (Keyboard), 2.4.4 (Link purpose (in context) and 4.1.2 (Name, Role, Value).

Content that’s not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

How we tested this website

We use the Web Content Accessibility Guidelines (WCAG) version 2.1 level A and level AA to test how accessible is.

On the 15 June 2023, the Digital Accessibility Centre (DAC) conducted an audit of a representative sample of pages on, from which common accessibility issues across the website were identified.

Throughout the development and maintenance of this website, manual testing by the Gambling Commission Digital team takes place. We test this website using accessibility checking software and different devices including mobiles, tablets and desktop computers.

We also tested with people who use assistive technology including screen readers and voice control software as part of our user research and testing process.

What we're doing to improve accessibility

Following the audit conducted by the Digital Accessibility Centre (DAC) in June 2023, we are currently analysing and fixing content which failed to meet the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Once content has been fixed we will rearrange a retest with DAC.

We are monitoring developments across third-party websites to ensure any improvements to the accessibility of embedded video iFrames are added to our site as soon as they are made available.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 16 March 2023.

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