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Guidance to licensing authorities

Our guidance for licensing authorities.


Issues identified through casework

Previously, the available regulatory options only included advice to conduct notices, warnings, licence reviews and suspensions, which all served a useful purpose but did not always result in swift intervention and remediation.

To counter this, the special measures process was introduced for isolated situations where we had a high level of confidence that a licensee had accepted its failings, committed to raising standards, mitigated risks to consumer harm, offered redress where appropriate, and had no history of protracted non-compliance.

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