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Remote

Guidance and technical standards for businesses providing gambling online, through apps or via TV or other devices.

Overview

Remote gambling includes all forms of gambling where players take part by using forms of remote communication.

This includes:

  • the internet
  • telephone
  • TV
  • radio, or
  • any other kind of technology for gambling remotely.

Examples of remote gambling include:

  • betting and slots apps on mobile phones and tablets
  • self-service betting terminals in betting shops
  • betting on live or virtual games and events online, such as in-play betting.

You can read more about the legal definition of remote gambling in Part 1 section 4 of the Gambling Act 2005 (opens in new tab).

You need a licence from us if you provide facilities for remote gambling to consumers in Great Britain.

If your business is based abroad

You must have a licence to serve British consumers. For example, if your business is based in Malta, but your betting website or app can be played by people in England, Scotland or Wales.

Guidance

Guidance for the remote sector.

Licences and Fees

There are different types of licence that remote businesses may need to apply for, you may need more than of the following:

If you have premises which are providing remote gambling, you will need a premises licence issued by local licensing authorities.

Types of operating licence

An operating licence allows you to provide gambling activities to customers in Great Britain.

Licence activities

You can apply to us for a licence to provide remote gambling.

Activites

All activities

Remote licence activities

Calculating your fees

Our online fees calculator can help you with understanding the amounts of your application, first annual and annual fees.

Personal management licences

Personal management licences allow people to work in certain roles in a gambling business.

Some businesses do not require personal licences to be held. Instead, you need to submit Annex A Declarations. These are required for businesses with three employees or less.

Annex A Declaration

If your business qualifies as a small-scale operator, you can submit an Annex A declaration instead of applying for a personal management licence.

Premises licence

If you intend to provide remote gambling from a premises, you will need a premises licence. You will need to apply to the licensing authority the premises is located in.

You will need to apply for an operating licence before you apply for any premises licences.

Information from other websites

We are not responsible for content on external websites. These links will open in a new tab.

Legislation and Policies

Gambling in Great Britain and the Gambling Commission's duties and responsibilities are detailed in the Gambling Act 2005.

The following legislation and policies are applicable to all licensees.

Licence Conditions and Codes of Practice (LCCP)

The LCCP outlines the requirements that all operating and personal licence holders must follow.

Technical standards

All licence holders must comply with our technical standards and requirements. However, these standards should not be used as a measure of reliability, quality or security.

These standards and requirements permit equivalence between different types of technology and do not specify proprietary products or technologies.

Testing regimes for these standards will permit equivalent international standards (ISO).

Equipment technical requirements

These technical requirements will regulate bingo and casino equipment in two different situations:

  • equipment that is used on premises in Great Britain to provide casino games, and
  • bingo games to the public and equipment used to provide such games in gambling premises by means of a remote communication system, where the provider is regulated by the Act.

These Requirements cover a variety of equipment including a 'live' roulette wheel and bingo tickets. They do not cover gaming machines.

Getting a licence

You can apply online for a licence from us to provide remote games.

A remote application can take up to x months to process depending on the complexity of your business.

You will need to apply for an operating licence, before you apply for a premises licence from the local licensing authority.

Information you’ll need for your application

Details of the information we'll ask you for when you apply for a licence.

Apply online

You can use our online service to apply for an operating licence.

If you have not used the service before, you'll need an email address only you can access to be able to create an account.

Make sure you include all the information we ask for when you submit your application. If your application is rejected because something is missing, we will not refund your application fee.

Assessing your application

If your application is rejected

We will send you a letter explaining which documents are missing and you'll need to reapply online.

You must provide the missing documents, as well as the documents you included originally, and you will need to pay the application fee again.

Your licence

If we grant you a licence to run a gambling business, you will be able to download a copy of your licence from eServices.

You must make your licence available for inspection by request from Gambling Commission staff, licensing authority staff or other official bodies such as the police or fire service.

When you hold a licence

An important part of the Gambling Commission’s work is to ensure that licence holders are compliant. Compliance requires licence holders to understand and act in accordance with:

Compliance activity is based on risk and the risk that each licensed activity poses to the Gambling Commission’s licensing objectives.

The three licensing objectives are:

  • keeping crime out of gambling
  • ensuring gambling is conducted fairly and openly
  • protecting children and vulnerable people from being harmed or exploited by gambling.

Compliance

Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and other gambling-related legislation.

Regulatory returns

All operating licence holders are required to submit regulatory returns to the Commission on a quarterly or annual basis, depending on the type of licence and activities held.

Public Register

We provide details of all businesses and individuals we licence on our Public Register service.

When you are issued a licence, we will display the details of your licence on the register.

This includes:

  • your head office address
  • details of the activities you are licensed for and from when
  • domain and trading names you've told us about, and
  • details of any regulatory action that has been carried out.

Display of licensed status

If you hold a remote licence, the gambling websites and apps you provide must show details about your licence and link to your public register licence information.

This is a condition of your licence under LCCP Condition 8 - Display of licensed status.

Making changes to your licence

You can make most changes to your licence online, using eServices.

You can:

  • add or remove licence activities
  • change the activity fee category up or down
  • add or remove management or key people in the business
  • add or remove trading names
  • add or remove domain names for websites where you provide gambling.

Some of these changes require you to pay a fee.

Surrendering your licence

If you no longer need your licence, you can surrender it.

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