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Surrender your operating licence

If you want to give up or surrender your operating licence in full or partially, you can do this in the following ways.

Telephone:
0121 230 6505

Email:
licensesupport@gamblingcommission.gov.uk

Online:
You can partially surrender your licences in eServices.

Partial surrender

If you hold a non-remote and a remote licence at the same time, but only want to surrender one of them, this is a partial surrender.

A partial surrender will mean you cannot offer gambling activities under the licence you are surrendering but can continue to offer gambling under the remaining licence.

You can submit this change using the variation application service in eServices.

You can also make changes to the activities you hold and the category you are licensed for using eServices. Find out more about making changes to your operating licence.

Surrender all your operating licences

We will only accept surrender requests from key people in the organisation. We may contact you to ensure the request to surrender the licence is genuine and the reason for it.

When we receive your surrender request, the Gambling Commission account manager responsible for your account will contact you to seek assurances that you are following our guidance on closure of a licenced business before we conclude the licence surrender process.

If you are a customer-facing business, we will inform our contact centre of the surrender, in case any queries or complaints about your business are made.

Once complete, we will write to you to confirm the completion of your request.

Personal licence holders and Annex A associated with your business

If you ask to surrender your licences in full, we will update the status of any individuals who have an associated  Annex A to ‘inactive’. In the event of a partial surrender this will not be necessary.

Personal Functional Licences and Personal Management Licences are issued to individuals; therefore, these licences will remain active.

Public Register

Once we have concluded the process, we will update the  Public Register of businesses to show the licences that have been surrendered. This will remain on the register for 3 years, from the date of surrender.

Last updated: 3 November 2026

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