Compliance

How to comply with your licence conditions when you hold a licence.

Guidance

Guidance and information for running a compliant gambling business. Including information on how we carry out assessments, your responsibilities under the LCCP and our new sector guides with detailed guidance and policies by the sectors we licence.

• Compliance assessments

  As a licensed gambling business you may be required to take part in a compliance assessment. Find out more about what this means for you.

• Licensees responsibilities for third parties

  Our advice related to the obligation's a licensed gambling business must adhere to when contracting with third parties.

• Licence Conditions and Codes of Practice (LCCP)

  The LCCP outlines the requirements that all licensees must follow when running a gambling business or working in the industry.

Social responsibility

• Social responsibility
• Assessment principles of multi-operator self-exclusion schemes (MOSES)
• Non-remote multi-operator self-exclusion
• Guidance on self-exclusion scheme provider information reporting

Customer interaction

• The importance of interacting with customers
• Preventing underage gambling

Marketing, advertising and terms and conditions

• Advertising and marketing rules and regulations
• Ensuring self-excluded customers do not receive marketing materials
• Fair and transparent terms and practices

Complaints and Alternative dispute resolution (ADR)

Find out about the ADR providers we approve, how to handle customer complaints and our guidance on developing complaints handling policies.

• Approved ADR providers
• Handling complaints and Alternate Dispute Resolution (ADR)
• Become an approved ADR provider
• Complaints and disputes: procedural, information provision and reporting requirements
• Good practice complaints handling: tips for licensees

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Gaming machine compliance

Guidance for complying with gaming machine technical standards.

• Gaming machine categories

  A gaming machine is defined by the Gambling Act 2005 as a machine that is designed or adapted for use by individuals to gamble.

• Remote gambling and software technical standards (RTS)

  Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.

• Display of licensed status technical requirements

  Information on how licensees must display their licensed status, and example formats of how this should be done.

• Gaming machine technical standards

  Gaming machine technical standards exist for each category machine. This page lists all of these standards which are available to download.

• Gaming machine and remote games information requirements

  This guidance explains our data and information requirements for games test, games annual audit and security audit reports.

• Remote gambling and software technical standards (RTS) guidance

  Gambling software and remote operating licence holders (including ancillary remote betting) are required to comply with our remote technical standards (RTS).