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Regulatory returns guidance

Guidance for information collected in the Regulatory Returns service by licensing sector.


General guidance on submitting regulatory returns

Regulatory returns need to be submitted via our online regulatory returns system, which is accessed via eServices.

The frequency with which regulatory returns need to be sent to us, either annually or quarterly, depends on the type of gambling licences.

The dates for annual and quarterly periods for your licences can be found on our online regulatory returns system.

If a gambling operator has ceased trading in a licensed activity, or has not yet started to trade, but still holds a valid licence at the time a return is due, it must submit a 'nil' return.

A separate return must be submitted for each licence type. However, some return types cover multiple licence types. For example, the Remote Casino, Betting and Bingo (RCBB) return covers nine different remote licences. If a question is not applicable to an operator’s licence, for example questions on remote bingo when the licence is for remote casino, operators must enter ‘0’ in the return. This is because all numeric fields in each regulatory return must contain a value.

Annual returns

Annual returns must be submitted within 42 days after the end of the annual period.

The following licences require you to submit an annual return:

  • Adult gaming centre
  • Betting (limited) - non-remote
  • Betting (standard) - non-remote (less than 50 premises)
  • Betting intermediary - non-remote
  • Bingo - non-remote
  • External lottery manager - non-remote and remote
  • Family entertainment centre
  • Gambling software – ancillary, non-remote, remote and linked
  • Gaming machine technical supplier and full - non-remote, remote and linked
  • Pool betting - non-remote
  • Remote betting telephone only
  • Society lottery - non-remote
  • Society lottery - remote

Quarterly returns

Quarterly returns must be submitted within 28 days after the end of the quarterly period.

The following licences require you to submit a quarterly return:

  • Betting (standard) - non-remote (more than 50 premises)
  • Casino 1968
  • Casino 2005
  • Betting - remote
  • Betting host (real and virtual) and general betting (limited) - remote
  • Betting intermediary (trading rooms only) - remote
  • General betting standard (real and virtual events) - remote
  • Bingo (operating) - remote
  • Bingo (game host) - remote
  • Casino (operating) - remote
  • Casino (game host) - remote
  • Pool betting - remote
  • Remote casino, betting and bingo (RCBB) - remote
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RR Guidance - Common terms and definitions
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RR Guidance - Reporting gross gambling yield (GGY) on regulatory returns
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