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Regulatory returns guidance

Guidance for information collected in the Regulatory Returns service by licensing sector.


General guidance on submitting regulatory returns

Regulatory returns need to be submitted via our online regulatory returns system, which is accessed via eServices.

Please note this guidance applies to all regulatory returns with a reporting period starting from 1 July 2024. Operators can request a copy of guidance relating to returns prior to the reporting date of 1 July 2024 by emailing

All regulatory returns are quarterly and have the following reporting period start and end dates:

Quarter one – 1 April to 30 June

Quarter two – 1 July to 30 September

Quarter three – 1 October to 31 December

Quarter four – 1 January to 31 March.

All returns must be submitted within 28 days of the end of the quarterly period.

If a gambling operator has ceased trading in a licensed activity, or has not yet started to trade, but still holds a valid licence at the time a return is due, it must submit a 'nil' return.

A separate return must be submitted for each licence type. However, some return types cover multiple licence types. For example, the Remote Casino, Betting and Bingo (RCBB) return covers 9 different remote licences. If a question is not applicable to an operator’s licence, for example questions on remote bingo when the licence is for remote casino, operators must enter ‘0’ in the return. This is because all numeric fields in each regulatory return must contain a value.

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RR Guidance - Common terms and definitions
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RR Guidance - Reporting gross gambling yield (GGY) on regulatory returns
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