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eServices for operating licence holders


We are currently experiencing some delays in processing applications. This means that, in some instances, applications may take longer to process than the timescales provided on our website.

Due to resourcing issues, applications may not be assigned to a caseworker immediately.

As soon as your application is assigned, your caseworker will be in touch and can provide an indicative timescale for the processing of your application.

If you need to get in touch after you have submitted your application, but before it has been assigned to a caseworker, please send your query to

Thank you for your understanding and patience.

Who is it for?

If you hold an operating licence use eServices for operators. This service allows you to:

  • download a copy of your licence
  • report key events
  • submit regulatory returns
  • submit lottery draw submissions
  • manage your games register
  • update your businesses addresses
  • manage trading and domain names
  • submit audit reports (except Information Security Audits (ISAs))
  • pay fees associated with your licence
  • change the activities you are licensed for.

Use this service


If you have a question about using this service

Complete our online form to submit your question.

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