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Regulatory returns guidance

Guidance for information collected in the Regulatory Returns service by licensing sector.


Late or inaccurate regulatory returns

Correct and full submission of regulatory returns is a condition of holding a gambling licence.

Most gambling operators submit their returns on time and accurately. Chasing returns which are late or have errors, costs time and money and makes us less efficient.

Where returns are submitted late, incomplete, or are inaccurate, we will contact the gambling operator. If we do not receive an up-to-date, accurate regulatory return after we have contacted operators, we refer the matter to our Enforcement team.

We may also contact the operator after receiving a completed return, should we require any further information or clarification of the information submitted to us.

If a gambling operator misrepresents or fails to reveal information that it is asked to provide, unless it has a reasonable excuse, it will have committed an offence under section 342 of the Gambling Act 2005 (opens in new tab). We may prosecute gambling operators which provide us with information which is false or deliberately misleading.

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