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Guidance for information collected in the Regulatory Returns service by licensing sector.
Published: 4 May 2021
Last updated: 1 July 2024
This version was printed or saved on: 27 July 2024
Online version: https://www.gamblingcommission.gov.uk/guidance/regulatory-returns-guidance
Gambling operators are required to send us a regulatory return for each type of activity for which they hold a licence.
We use the data provided to:
The requirement to provide a regulatory return is contained within Licence condition 15.3.1 of our Licence Conditions and Codes of Practice (LCCP).
The questions we ask for each licence type are contained within this section of our website, along with guidance for each question.
We are seeking feedback on these questions. Get in touch with us via our online contact form.
See the list of common terms and definitions used in this guidance.
See the list of lottery common terms used in the External Lottery Manager regulatory returns.
Regulatory returns need to be submitted via our online regulatory returns system, which is accessed via eServices.
Please note this guidance applies to all regulatory returns with a reporting period starting from 1 July 2024. Operators can request a copy of guidance relating to returns prior to the reporting date of 1 July 2024 by emailing regulatoryreturns@gamblingcommission.gov.uk
All regulatory returns are quarterly and have the following reporting period start and end dates:
Quarter one – 1 April to 30 June
Quarter two – 1 July to 30 September
Quarter three – 1 October to 31 December
Quarter four – 1 January to 31 March.
All returns must be submitted within 28 days of the end of the quarterly period.
If a gambling operator has ceased trading in a licensed activity, or has not yet started to trade, but still holds a valid licence at the time a return is due, it must submit a 'nil' return.
A separate return must be submitted for each licence type. However, some return types cover multiple licence types. For example, the Remote Casino, Betting and Bingo (RCBB) return covers 9 different remote licences. If a question is not applicable to an operator’s licence, for example questions on remote bingo when the licence is for remote casino, operators must enter ‘0’ in the return. This is because all numeric fields in each regulatory return must contain a value.
You need to report financial information in your regulatory returns. To report Gross Gambling Yield (GGY) correctly the stake and prize amounts must reflect only the gambling transactions that form part of the GGY calculation.
Unlike many other gambling regulators, our regulatory returns ask for figures on GGY not Gross Gambling Revenue (GGR). Operators must ensure they report GGY figures to us, not GGR.
As the Gambling Commission only regulates gambling in Great Britain, not the United Kingdom of Great Britain and Northern Ireland (except for The National Lottery), operators must ensure the data they submit is for their operations in Great Britain (GB) only (except where Non-GB data is asked for). Northern Ireland data must not be included in GB only questions. Data for customers or operations relating to the Isle of Man, Guernsey and the Bailiwick of Jersey must also be omitted from GB only questions, as these are Crown Dependencies and not part of Great Britain.
Where we ask for Non-GB GGY to be reported, licensees must report any GGY from any customers outside of Great Britain from which they are deriving GGY in reliance on their Commission operating licence. GGY from Non-GB customers in jurisdictions for which the licensee has a licence, or relies on a licence issued by another jurisdiction, must not be reported to us.
A GB customer is defined as a customer who is physically located in Great Britain when they use gambling facilities provided in reliance on a licence issued by us, regardless of their usual residential address. A non-GB customer is defined as a customer who is not physically located in Great Britain when they use gambling facilities provided in reliance on a licence issued by us, regardless of their usual residential address.
GGY is to be calculated using the following formula:
A + B - C
A is the total of any amounts that will be paid to the licensee by way of stakes in the relevant period in connection with the activities authorised by the licence.
B is the total of any amounts (exclusive of value added tax) that will otherwise accrue to the licensee in the relevant period directly in connection with the activities authorised by the licence.
C is the total of any amounts that will be deducted by the licensee in respect of the provision of prizes or winnings in the relevant period in connection with the activities authorised by the licence.
Free bets or bonuses should only be counted when calculating GGY if the customer has the unrestricted right to opt instead to receive a cash equivalent to the value of that free bet or bonus.
If the customer uses as a stake a free bet or bonus, which provides them with the unrestricted right to opt to receive cash equivalent to the value of the free bet or bonus, then this would fall under A in the formula.
If a prize is won in the form of a free bet or bonus which provides the customer with the unrestricted right to opt to receive a cash equivalent to the value of the free bet or bonus, then this would fall under C in the formula.
All other free bets and bonuses do not need to be recorded.
A customer stakes a £10 free bet or bonus which does not provide the unrestricted right to opt to receive cash equivalent to its value and loses the entire amount. There was £0 paid to the operator (A) and no prize awarded so £0 is paid out in prizes (C) the GGY from this transaction is £0.
A customer stakes a £10 free bet or bonus which does not provide the unrestricted right to opt to receive cash equivalent to its value and receives a prize of £20 in free bet or bonus which again does not provide the unrestricted right to opt to receive cash equivalent to its value. There was £0 paid to the operator (A) and £0 is paid out in prizes (C), the GGY from this transaction is £0.
A customer continues to stake the free bet or bonus from the second example. The customer stakes £20 in free bet or bonus, and wins a prize of £50, or a free bet or bonus which provides the unrestricted right to opt to receive £50 cash. There was £0 paid to the operator (A) and £50 paid out in prizes (C). The GGY from this transaction is -£50.
For the previous examples, you would record on your return:
£0 wagered and £0 payout
£0 wagered and £0 payout
£0 wagered and £50 payout
Loyalty schemes such as ‘rake back’ or ‘cash back’ or similar must not be counted towards A, B or C.
These payments do not form part of a gambling transaction and are part of the costs of conducting business such as payments to affiliates for the acquisition of players.
For example, an individual might stake £100 over the course of a month and win £20. They have a cash back agreement and get 10 percent of their losses back. The GGY calculation for that player is (A = £100) – (C = £20) = GGY of £80.
The £8 the operator returns as cash back is not deducted from GGY and (on the basis it is now cash) if it is wagered the following month it would count towards the amount staked.
The certification statement at the end of each regulatory return needs to be signed by a Personal Management Licence holder (an individual holding a specified management offices) employed by, or working for, the operator completing the return. For small-scale operators, the person with control of the business should sign the certification.
We expect the signatory to make reasonable enquiries to ensure that the submitted regulatory return is accurate and complete. Also, that the organisation’s processes and procedures for data collection are robust and assured. The extent of reasonable enquiries will differ between sectors and size of business.
Correct and full submission of regulatory returns is a condition of holding a gambling licence.
Most gambling operators submit their returns on time and accurately. Chasing returns which are late or have errors, costs time and money and makes us less efficient.
Where returns are submitted late, incomplete, or are inaccurate, we will contact the gambling operator. If we do not receive an up-to-date, accurate regulatory return after we have contacted operators, we refer the matter to our Enforcement team.
We may also contact the operator after receiving a completed return, should we require any further information or clarification of the information submitted to us.
If a gambling operator misrepresents or fails to reveal information that it is asked to provide, unless it has a reasonable excuse, it will have committed an offence under section 342 of the Gambling Act 2005 (opens in new tab). We may prosecute gambling operators which provide us with information which is false or deliberately misleading.
All information provided will be processed in accordance with the Data Protection Act (2018) (opens in new tab). However, it may be disclosed to government departments or agencies, local authorities and other bodies when it is necessary to do so in order to carry out our functions and where we are legally required to do so.
As a public authority we must comply with the requirements of Freedom of Information (FOI) Act 2000 (opens in new tab). We consider requests for information made under the Act on a case-by-case basis. Our policy on release of information is available on our website.
| Group | Question | Guidance |
|---|---|---|
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, complaints referred to ADR entity | Record the number of complaints that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Premises Overview | Total number of active premises | Provide the total number of active premises (those offering a licensed activity) as at the end date of this return. |
| Group | Question | Guidance |
|---|---|---|
| Prize Games | Category - Prize games (Total Gross Sales) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Prize Games | Total - Prize games (Total Gross Sales) | Calculated field - no user entry required. |
| Prize Games | Category - Prize games (Total Participation Fees) | Enter the participation fees for prize games. |
| Prize Games | Total - Prize games (Total Participation Fees) | Calculated field - no user entry required. |
| Cabinets | Cabinet category - B (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B and category C games, this should be reported as one cabinet only at category B, under Number of Cabinets. |
| Cabinets | Cabinet category - C (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B and category C games, this should be reported as one cabinet only at category B, under Number of Cabinets. |
| Cabinets | Cabinet category - D (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B and category C games, this should be reported as one cabinet only at category B, under Number of Cabinets. |
| Cabinets | Cabinet category - Total number of cabinets (Number of cabinets) | Calculated field - no user entry required. |
| Cabinets | Cabinet category - B (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - C (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - D (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - Total Gross Gambling Yield (Gross Gambling Yield) | Calculated field - no user entry required. |
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes or no). |
| Contributions | Contributions made via trade body | If you are a trade association or body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association or body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return.
Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Gambling Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to Alternative Dispute Resolution (ADR) entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period.
This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement.
A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged.
For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Premises Overview | Total number of active premises | Provide the total number of active premises (those offering a licensed activity) as at the end date of this return. |
| Group | Question | Guidance |
|---|---|---|
| Cabinets | Cabinet category - B (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Also include the average number (over the period covered by the return) of Electronic Bingo Terminals (EBTs) offering this category of games.
Where a cabinet or EBT contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet or EBT offers both category B and category C games, this should be reported as one cabinet only at category B, under Number of Cabinets. |
| Cabinets | Cabinet category - C (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Also include the average number (over the period covered by the return) of EBTs offering this category of games.
Where a cabinet or EBT contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet or EBT offers both category B and category C games, this should be reported as one cabinet only at category B, under Number of Cabinets. |
| Cabinets | Cabinet category - D (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Also include the average number (over the period covered by the return) of EBTs offering this category of games.
Where a cabinet or EBT contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet or EBT offers both category B and category C games, this should be reported as one cabinet only at category B, under Number of Cabinets. |
| Cabinets | Cabinet category - Total number of cabinets (Number of cabinets) | Calculated field - no user entry required. |
| Cabinets | Cabinet category - B (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this category of games. Also include GGY from this category of gaming machine content played on EBTs. |
| Cabinets | Cabinet category - C (Gross Gambling Yield) | The GGY attributable to this category of games. Also include GGY from this category of gaming machine content played on EBTs. |
| Cabinets | Cabinet category - D (Gross Gambling Yield) | The GGY attributable to this category of games. Also include GGY from this category of gaming machine content played on EBTs. |
| Cabinets | Cabinet category - Total Gross Gambling Yield | Calculated field - no user entry required. |
| Bingo Games | Category - Main stage bingo games (Total Gross Sales) | The amount paid by the player, by way of stake and participation fee combined. This should include totals from EBTs attributable to this activity for the period covered by this return. |
| Bingo Games | Category - Prize bingo (Total Gross Sales) | The amount paid by the player, by way of stake and participation fee combined. This should include totals from EBTs attributable to this activity for the period covered by this return. |
| Bingo Games | Category - Mechanised cash bingo (Total Gross Sales) | The amount paid by the player, by way of stake and participation fee combined. This should include totals from EBTs attributable to this activity for the period covered by this return. |
| Bingo Games | Category - Total (Total Gross Sales) | Calculated field - no user entry required. |
| Video Bingo Terminals (VBTs) | Details of VBTs for the period applying to this return - Average number of terminals | Provide the average number of VBTs over the period covered by this return. This should also include the average number (over the period covered by the return) of EBTs offering video bingo. |
| Video Bingo Terminals (VBTs) | Details of VBTs for the period applying to this return – Gross profit | Enter the gross profit value for VBTs over the period covered by this return. This should also include gross profit totals from video bingo played on EBTs for the period covered by this return. |
| Bingo Games | Category - Main stage bingo games (Total Participation Fees) | The total participation fees or GGY retained from the gross sales attributed to this activity. This should also include total participation fees from main stage bingo activities played on EBTs for the period covered by this return. |
| Bingo Games | Category - Prize bingo (Total Participation Fees) | The total participation fees or GGY retained from the gross sales attributed to this activity. This should also include total participation fees from prize bingo activities played on EBTs for the period covered by this return. |
| Bingo Games | Category - Mechanised cash bingo (Total Participation Fees) | The total participation fees or GGY retained from the gross sales attributed to this activity. This should also include total participation fees from mechanised cash bingo activities played on EBTs for the period covered by this return. |
| Bingo Games | Category - Total (Total Participation Fees) | Calculated field - no user entry required. |
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self-exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Time and money limits | Record the number of times when time and monetary thresholds are voluntarily set on all Category B gaming machines. (08/21) |
| Group | Question | Guidance |
|---|---|---|
| Off Course | Trading results - Horses (Turnover) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Football (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Numbers (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Total (Turnover) | Calculated field - no user entry required. |
| Off Course | Trading results - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Football (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Numbers (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Total (Profit) | Calculated field - no user entry required. |
| On Course | Number of on-course operator days | Record the number of working on-course days for the period relating to the regulatory return. Each different day a licensed bookmaker or their representative works counts as one on-course operator day. For example, if a bookmaker works at two tracks on one day this counts as one on-course operator day, or if a bookmaker works at one track and his representative works at another track on the same day this counts as two on-course operator days. |
| On Course | Trading results - Horses (Turnover) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| On Course | Trading results - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| On Course | Trading results - Total (Turnover) | Calculated field - no user entry required. |
| On Course | Trading results - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Total (Profit) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Horses (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Football (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Total (Turnover) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Football (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Total (Profit) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Total (Profit) | Calculated field - no user entry required. |
| Cabinets | Cabinet category – C (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B3 and category C games, this should be reported as one cabinet only at category B3, under Number of Cabinets. |
| Cabinets | Cabinet category - Total number of cabinets (Number of cabinets) | Calculated field - no user entry required. |
| Cabinets | Cabinet category – C (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - Total Gross Gambling Yield (Gross Gambling Yield) | Calculated field - no user entry required. |
| Self Service | Category - Football (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Horses (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Other (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Total (Gross Gambling Yield) | Calculated field - no user entry required. |
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self-exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Time and money limits | Record the number of times when time and monetary thresholds are voluntarily set on all Category B gaming machines. (08/21) |
| Group | Question | Guidance |
|---|---|---|
| Off Course | Trading results - Horses (Turnover) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Football (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Numbers (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Total (Turnover) | Calculated field - no user entry required. |
| Off Course | Trading results - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Football (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Numbers (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Total (Profit) | Calculated field - no user entry required. |
| On Course | Number of on-course operator days | Record the number of working on-course days for the period relating to the regulatory return. Each different day a licensed bookmaker or their representative works counts as one on-course operator day. For example, if a bookmaker works at two tracks on one day this counts as one on-course operator day, or if a bookmaker works at one track and his representative works at another track on the same day this counts as two on-course operator days. |
| On Course | Trading results - Horses (Turnover) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| On Course | Trading results - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| On Course | Trading results - Total (Turnover) | Calculated field - no user entry required. |
| On Course | Trading results - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Total (Profit) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Horses (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Football (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Total (Turnover) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Football (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Total (Profit) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Total (Profit) | Calculated field - no user entry required. |
| Cabinets | Cabinet category – C (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B3 and category C games, this should be reported as one cabinet only at category B3, under Number of Cabinets. |
| Cabinets | Cabinet category - Total number of cabinets (Number of cabinets) | Calculated field - no user entry required. |
| Cabinets | Cabinet category – C (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - Total Gross Gambling Yield (Gross Gambling Yield) | Calculated field - no user entry required. |
| Self Service | Category - Football (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Horses (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Numbers (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Other (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Total (Gross Gambling Yield) | Calculated field - no user entry required. |
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self-exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Time and money limits | Record the number of times when time and monetary thresholds are voluntarily set on all Category B gaming machines. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Premises Overview | Total number of active premises | Provide the total number of active premises (those offering a licensed activity) as at the end date of this return. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self-exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Time and money limits | Record the number of times when time and monetary thresholds are voluntarily set on all Category B gaming machines. (08/21) |
| Group | Question | Guidance |
|---|---|---|
| Off Course | Trading results - Horses (Turnover) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Football (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Numbers (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Off Course | Trading results - Total (Turnover) | Calculated field - no user entry required. |
| Off Course | Trading results - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Football (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Numbers (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Off Course | Trading results - Total (Profit) | Calculated field - no user entry required. |
| On Course | Number of on-course operator days | Record the number of working on-course days for the period relating to the regulatory return. Each different day a licensed bookmaker or their representative works counts as one on-course operator day. For example, if a bookmaker works at two tracks on one day this counts as one on-course operator day, or if a bookmaker works at one track and his representative works at another track on the same day this counts as two on-course operator days. |
| On Course | Trading results - Horses (Turnover) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| On Course | Trading results - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| On Course | Trading results - Total (Turnover) | Calculated field - no user entry required. |
| On Course | Trading results - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| On Course | Trading results - Total (Profit) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Horses (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Football (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Pool Betting | Trading information - Total (Turnover) | Calculated field - no user entry required. |
| Pool Betting | Trading information - Horses (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Dogs (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Football (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Other (Profit) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Pool Betting | Trading information - Total (Profit) | Calculated field - no user entry required. |
| Cabinets | Cabinet category – C (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B3 and category C games, this should be reported as one cabinet only at category B3, under Number of Cabinets. |
| Cabinets | Cabinet category - Total number of cabinets (Number of cabinets) | Calculated field - no user entry required. |
| Cabinets | Cabinet category – C (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - Total Gross Gambling Yield (Gross Gambling Yield) | Calculated field - no user entry required. |
| Self Service | Category - Football (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Horses (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Other (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Self Service | Category - Total (Gross Gambling Yield) | Calculated field - no user entry required. |
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Group | Question | Guidance |
|---|---|---|
| Casino Premises | Was this casino address active during the return period? | State whether gambling activity took place at the casino during the period covered by this return. |
| Casino Games | Category - American Roulette (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - American Roulette (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - American Roulette (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Blackjack (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Blackjack (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Blackjack (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Punto Banco (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Punto Banco (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Punto Banco (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - 3 Card Poker (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - 3 Card Poker (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - 3 Card Poker (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Other (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Other (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Other (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Total (Number of tables) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Drop) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Win) | Calculated field - no user entry required. |
| Casino Games | Category - Electronic gaming (Number of terminals) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Electronic gaming (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Electronic gaming (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Total (Number of terminals) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Drop) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Win) | Calculated field - no user entry required. |
| Poker | Total registrations and participation fees (including any rake from the pot) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Poker | Value of session fees taken from customers in respect of private games | Enter the value of session fees charged for private games, e.g. peer-to-peer poker played on the premises but outside of organised tournaments or competitions. |
| Poker | Value of prize money (paid out to customers at the premises) as a result of tournaments and competitions | Enter the value of prizes paid as a result of tournaments or competitions. |
| Cabinets | Cabinet category - Total number of cabinets (Number of cabinets) | Calculated field - no user entry required. |
| Cabinets | Cabinet category - Total Gross Gambling Yield (Gross Gambling Yield) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes or no). |
| Contributions | Contributions made via trade body | If you are a trade association or body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association or body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Gambling Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to Alternative Dispute Resolution (ADR) entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Proceeds of crime – suspicious activity reports | Record the quantity of suspicious activity reports submitted by the operator to the National Crime Agency during the reporting period. |
| Group | Question | Guidance |
|---|---|---|
| Casino Premises | Was this casino address active during the return period? | State whether gambling activity took place at the casino during the period covered by this return. |
| Casino Premises | What size is this casino? | State whether this is a 'large' or 'small' casino. |
| Casino Premises | Off course betting - Is off course betting undertaken within this 2005 act casino premises? | Answer 'yes' if the casino offers betting facilities. |
| Casino Premises | Off course betting – Do you operate the off course betting within the casino premises? | Yes or No. |
| Casino Premises | Off course betting – Licence number of the operator providing off course betting | Enter the Gambling Commission licence number of the operator providing the off course betting. |
| Casino Premises | Bingo - Is bingo undertaken within this 2005 act casino premises? | Answer 'yes' if the casino offers bingo facilities. |
| Casino Premises | Bingo – Do you operate the bingo within the casino premises? | Yes or No. |
| Casino Premises | Bingo – Licence number of the operator providing bingo | Enter the Commission licence number of the operator providing the bingo. |
| Casino Games | Category - American Roulette (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - American Roulette (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - American Roulette (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Blackjack (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Blackjack (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Blackjack (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Punto Banco (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Punto Banco (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Punto Banco (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - 3 Card Poker (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - 3 Card Poker (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - 3 Card Poker (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Other (Number of tables) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Other (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Other (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Total (Number of tables) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Drop) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Win) | Calculated field - no user entry required. |
| Casino Games | Category - Electronic gaming (Number of terminals) | State the average number of tables provided for this activity over the period covered by the return. |
| Casino Games | Category - Electronic gaming (Drop) | Provide the total 'drop' for this activity. |
| Casino Games | Category - Electronic gaming (Win) | Provide the total 'win' for this activity. |
| Casino Games | Category - Total (Number of terminals) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Drop) | Calculated field - no user entry required. |
| Casino Games | Category - Total (Win) | Calculated field - no user entry required. |
| Poker | Total registrations and participation fees (including any rake from the pot) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Poker | Value of session fees taken from customers in respect of private games | Enter the value of session fees charged for private games, for example, peer-to-peer poker played on the premises but outside of organised tournaments or competitions. |
| Poker | Value of prize money (paid out to customers at the premises) as a result of tournaments and competitions | Enter the value of prizes paid as a result of tournaments or competitions. |
| Off-course | Trading Results - Horses (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received, such as before any operating costs or prizes have been deducted. |
| Off-course | Trading Results - Dogs (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received, such as before any operating costs or prizes have been deducted. |
| Off-course | Trading Results - Football (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received, such as before any operating costs or prizes have been deducted. |
| Off-course | Trading Results - Numbers (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received, such as before any operating costs or prizes have been deducted. |
| Off-course | Trading Results - Other (Turnover) | The turnover attributable to this activity, where turnover is equal to the total gross income received, such as before any operating costs or prizes have been deducted. |
| Off-course | Trading Results - Total (Turnover) | Calculated field - no user entry required. |
| Off-course | Trading Results - Horses (Profit) | The GGY attributable to this activity. |
| Off-course | Trading Results - Dogs (Profit) | The GGY attributable to this activity. |
| Off-course | Trading Results - Football (Profit) | The GGY attributable to this activity. |
| Off-course | Trading Results - Numbers (Profit) | Enter the GGY for this activity. |
| Off-course | Trading Results - Other (Profit) | The GGY attributable to this activity. |
| Off-course | Trading Results - Total (Profit) | Calculated field - no user entry required. |
| Casino Self-Service Betting Terminals | Category - Football (Gross Gambling Yield) | Provide off-course GGY for the period relating to the regulatory return. |
| Casino Self-Service Betting Terminals | Category - Horses (Gross Gambling Yield) | Provide off-course GGY for the period relating to the regulatory return. |
| Casino Self-Service Betting Terminals | Category - Others (Gross Gambling Yield) | Provide off-course GGY for the period relating to the regulatory return. |
| Casino Self-Service Betting Terminals | Category - Total GGY | Provide the total off-course GGY for the period relating to the regulatory return for the activities in this section of the return. |
| Bingo Games | Category - Main stage bingo games (Total gross sales) | The amount paid by the player, by way of stake and participation fee combined. This should include totals from Electronic Bingo Terminals (EBTs) attributable to this activity for the period covered by this return. |
| Bingo Games | Category - Prize bingo (Total gross sales) | The amount paid by the player, by way of stake and participation fee combined. This should include totals from EBTs attributable to this activity for the period covered by this return. |
| Bingo Games | Category - Mechanised cash bingo (Total gross sales) | The amount paid by the player, by way of stake and participation fee combined. This should include totals from EBTs attributable to this activity for the period covered by this return. |
| Bingo Games | Category - Total (Total gross sales) | Calculated field - no user entry required. |
| Bingo Games | Category - Main stage bingo games (Total participation fees) | The total participation fees or GGY retained from the gross sales attributed to this activity. This should also include total participation fees from main stage bingo activities played on EBTs for the period covered by this return. |
| Bingo Games | Category - Prize bingo (Total participation fees) | The total participation fees or GGY retained from the gross sales attributed to this activity. This should also include total participation fees from prize bingo activities played on EBTs for the period covered by this return. |
| Bingo Games | Category - Mechanised cash bingo (Total participation fees) | The total participation fees or GGY retained from the gross sales attributed to this activity. This should also include total participation fees from prize bingo activities played on EBTs for the period covered by this return. |
| Bingo Games | Category - Total (Total participation fees) | Calculated field - no user entry required. |
| Video Bingo Terminals (VBTs) | Details of VBTs for the period applying to this return - Gross profit | Enter the gross profit value for VBTs over the period covered by this return. This should include total gross profit for video bingo played on casino EBTs. |
| Cabinets | Cabinet category - B Total number of cabinets (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category).
Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B3 and category C games, this should be reported as one cabinet only at category B, under Number of Cabinets. |
| Cabinets | Cabinet category - B Total Gross Gambling Yield | The GGY attributable to this activity. |
| Total Revenue | Casino gross gambling yield | Calculated field - no user entry required. |
| Total Revenue | Off course betting gross gambling yield | Calculated field - no user entry required. |
| Total Revenue | Bingo gross gambling yield | Calculated field - no user entry required. |
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Casino gross gambling yield | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Off course betting gross gambling yield | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Bingo gross gambling yield | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Total Revenue | Casino gross gambling yield | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Off course betting gross gambling yield | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Bingo gross gambling yield | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | GGY total for the return | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Estimated total revenue – Is the total gross gambling yield estimated? | Yes/No. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes or no). |
| Contributions | Contributions made via trade body | If you are a trade association or body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association or body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Gambling Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to Alternative Dispute Resolution (ADR) entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to occasions where a self-excluded customer has gambled and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by indicators of gambling harm. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate gambling harm. You should not include general customer service communications, marketing, or requests for information for AML purposes. You can read more about the Gambling Commission’s Customer Interaction guidance for remote operators and the Commission’s premises-based customer interaction guidance. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Managed Lotteries | Do you currently manage lotteries on behalf of any societies? |
An ELM is someone that makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee. A person promotes a lottery in particular if they:
|
| Managed Lotteries | Name of lottery | If you operate one or more branded lottery schemes (defined as a scheme whereby multiple societies promote lotteries under a common brand name or image, either on rotation with other societies or as a regular occurrence for that single society) record the names of these schemes here. |
| Managed Lotteries | Organisation the society is registered with | State the organisation the society is registered with. Note this should in most cases be the Gambling Commission. |
| Managed Lotteries | Gambling Commission licence number | Provide the licence number of the society on whose behalf you manage the lottery. |
| Group | Question | Guidance |
|---|---|---|
| Licensed Lotteries | Total non-remote lotteries managed (Gambling Commission lotteries, Local Authority lotteries) | The total number of non-remote lottery draws you have managed on behalf of Commission licensed societies and local authorities. This includes all lotteries even if you have only managed part of that lottery (such as reconciliation of ticket sales or registration of players) |
| Licensed Lotteries | Total non-remote sales (£) (Commission lotteries, Local Authority lotteries) | The total value of non-remote lottery draws you have managed on behalf of Commission licensed societies and local authorities. This includes all lotteries even if you have only managed part of that lottery (such as reconciliation of ticket sales or registration of players). Where you have made the arrangements for any part of the lottery you must only record the proportion of the proceeds of the lottery generated by your activity. For example, if you ‘made arrangements’ in respect of one aspect of the lottery campaign such as direct mail, you are only required to report the proceeds generated by that aspect of the lottery. You may have to obtain this information from the society. |
| Licensed Lotteries | Total remote lotteries managed (Commission lotteries, Local Authority lotteries) | The total number of remote lotteries you have managed on behalf of Commission licensed societies and local authorities. This includes all lotteries even if you have only managed part of that lottery (such as reconciliation of ticket sales or registration of players) |
| Licensed Lotteries | Total remote sales (£) (Commission lotteries, Local Authority lotteries) | The total value of remote lotteries you have managed on behalf of Commission licensed societies and local authorities. This includes all lotteries even if you have only managed part of that lottery (such as reconciliation of ticket sales or registration of players). Where you have made the arrangements for any part of the lottery you must only record the proportion of the proceeds of the lottery generated by your activity. For example, if you ‘made arrangements’ in respect of one aspect of the lottery campaign such as direct mail, you are only required to report the proceeds generated by that aspect of the lottery. You may have to obtain this information from the society. |
| ELM Management Fees | Total ELM management fees (£) collected from Commission licensed society and local authority lotteries. | A management fee is the fee you charge a society for the ELM services you have provided. If your arrangement with a society includes you paying out all prizes from that fee, you should record the amount after those prizes has been deducted. Do not record any management fees charged to local-authority registered societies for small society lotteries. |
| Lottery Proceeds | Raffle style (Remote proceeds, Non-Remote proceeds, Remote proceeds total) | Provide the proceeds from this lottery type, split by remote and non-remote sales. |
| Lottery Proceeds | Subscription (Remote proceeds, Non-Remote proceeds, Remote proceeds total) | Provide the proceeds from this lottery type, split by remote and non-remote sales. |
| Lottery Proceeds | Scratch card retail (Remote proceeds, Non-Remote proceeds, Remote proceeds total) | Provide the proceeds from this lottery type, split by remote and non-remote sales. |
| Lottery Proceeds | Scratch card vending machine (Remote proceeds, Non-Remote proceeds, Total proceeds) | Provide the proceeds from this lottery type, split by remote and non-remote sales. |
| Lottery Proceeds | Scratch card online (Remote proceeds, Non-Remote proceeds, Total proceeds) | Provide the proceeds from this lottery type, split by remote and non-remote sales. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Premises Overview | Total number of active premises | Provide the total number of active premises (those offering a licensed activity) as at the end date of this return. |
| Group | Question | Guidance |
|---|---|---|
| Prize Games | Category - Prize games (Total Gross Sales) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted. |
| Prize Games | Total - Prize games (Total Gross Sales) | Calculated field - no user entry required. |
| Prize Games | Category - Prize games (Total Participation Fees) | Enter the participation fees for prize games. |
| Prize Games | Total - Prize games (Total Participation Fees) | Calculated field - no user entry required. |
| Cabinets | Cabinet category - C (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B3 and category C games, this should be reported as one cabinet only at category B3, under Number of Cabinets. |
| Cabinets | Cabinet category - D (Number of cabinets) | Cabinets refer to the individual physical machine whether it contains one game or multiple games (of any category). Where a cabinet contains games of more than one category, please report that as one cabinet at the highest category of game available on it. For example, where a cabinet offers both category B3 and category C games, this should be reported as one cabinet only at category B3, under Number of Cabinets. |
| Cabinets | Cabinet category - Total number of cabinets (Number of cabinets) | Calculated field - no user entry required. |
| Cabinets | Cabinet category - C (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - D (Gross Gambling Yield) | The Gross Gambling Yield (GGY) attributable to this activity. |
| Cabinets | Cabinet category - Total Gross Gambling Yield (Gross Gambling Yield) | Calculated field - no user entry required. |
| Total Revenue | GGY total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes or no). |
| Contributions | Contributions made via trade body | If you are a trade association or body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association or body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Group | Question | Guidance |
|---|---|---|
| Gambling Software Supplied | Income type - Total (Non-remote) | Please enter the total income received for activities conducted in reliance on a Gambling Commission Non-Remote Gambling Software licence, during the relevant regulatory period. Income obtained from activities reliant on other licences, such as a host licence or remote casino (or betting or bingo) licence, should be recorded in the appropriate return. No income should be reported twice. Additional guidance on activities permitted under the licence can be found at the following links: |
| Gambling Software Supplied | Income type - Total (Remote) | Please enter the total income received for activities conducted in reliance on a Gambling Commission Remote Gambling Software licence, during the relevant regulatory period. Income obtained from activities reliant on other licences, such as a host licence or remote casino (or betting or bingo) licence, should be recorded in the appropriate return. No income should be reported twice. Additional guidance on activities permitted under the licence can be found at the following links: |
| Total Revenue | Gross Gambling Yield (GGY) total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated Gross Gambling Yield (GGY) above correct? | Enter 'no' if the auto-calculated GGY (which is equivalent to the value of your gross sales) is incorrect.
If you believe the calculation is incorrect please contact the Gambling Commission at regulatoryreturns@gamblingcommission.gov.uk to discuss the discrepancy prior to submission. |
| Total Revenue | Actual Gross Gambling Yield (GGY) for the period | State the user-calculated GGY (which is equivalent to the value of your gross sales) for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in the auto-calculated and user-calculated GGY figures.
If discussed with the Gambling Commission please reference any advice given. |
| Total Revenue | Is the total Gross Gambling Yield (GGY) estimated? | Yes or No. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes or no). |
| Contributions | Contributions made via trade body | If you are a trade association or body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association or body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Group | Question | Guidance |
|---|---|---|
| Manufacturing Details | Category Total (Aggregate number of units sold) | Enter number of units sold. The values recorded should reflect sales for the period related to the regulatory return. A gaming machine should be counted as one unit regardless of whether it is supplied with one. Please record the number of new and second-hand machines sold. Number of machines sold should be the number that you sold over the period of this regulatory return. |
| Manufacturing Details | Category Total (Gross value of sales) | Enter value of sales. The values recorded should reflect sales for the period related to the regulatory return. The gross value of sales is for gaming machines sales only. |
| Manufacturing Details | Category Total (Gross value of software sales) | Provide details of the income received in this regulatory return period from gambling software supplied in reliance on the operating licence. |
| Distribution Details | Unit Total (Aggregate number of units sold) | Enter number of units sold. The values recorded should reflect sales for the period related to the regulatory return. A gaming machine should be counted as one unit regardless of whether it is supplied with one. Please record the number of new and second-hand machines sold direct to end users. Number of machines sold should be the number that you sold over the period of this regulatory return. |
| Distribution Details | Sales Total (Gross value of sales) | Enter value of sales. The values recorded should reflect sales for the period related to the regulatory return. The gross value of sales is for gaming machines sales only. |
| Distribution Details | Sales Total (Gross value of software sales) | Provide details of the income received in this regulatory return period from gambling software supplied in reliance on the operating licence. |
| Distribution Details | Category Total (Gross value of software sales) | Calculated field - no user entry required. |
| Profit Share | Venue - Total (Number of machines on profit share) | State the total average number of machines on profit share with all venues for the period covered by the return. |
| Profit Share | Venue - Total (Gross income) | State the gross income from profit share arrangements with venues for machines and/or software. |
| Leased | Venue - Total (Number of machines leased) | Enter the total number of machines leased to venues during this regulatory return period. |
| Leased | Venue - Total (Gross income) | Enter the gross income received from machines leased to venues during this regulatory return period. |
| Sales | Venue - Total (Number of machines sold) | Enter the total number of machines sold to or for use in venues during this regulatory return period. |
| Sales | Venue - Total (Gross income) | Enter the gross income from the sale of machines to venues during this regulatory return period. |
| Maintenance Sales and Kits | Income from maintenance sales | Enter your income from the sale of machine maintenance. |
| Maintenance Sales and Kits | Income from the sale of kits | Enter your income from kits. |
| Total Revenue | Gross Gambling Yield (GGY) total for the return | Calculated field - no user entry required. |
| Total Revenue | Is the calculated GGY above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | Actual GGY for the period | State the user-calculated GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY figures. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. |
| Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. |
| Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Income breakdown | Income percent from operators with point of consumption licences in jurisdictions other than Great Britain | Provide the percentage of income (turnover) where the point of consumption licences are held for jurisdictions other than GB. |
| Income Breakdown | Income percent from Commission licensed operators | Provide the percentage of income (turnover) where the point of consumption licences are issued by the Gambling Commission. |
| Income Breakdown | Income percent from other operators where you may be uncertain about the players’ locations | Provide the percentage of income (turnover) where you are uncertain of the players’ location. |
| Income Breakdown | Total percentage | Calculated field - no user entry required. |
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| Mobile Betting | Additional GGY (Mobile) | Provide the total amount of Gross Gambling Yield (GGY) attributable to mobile betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from all betting made with mobile devices. |
| Mobile Betting | Additional GGY (Mobile) – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| eSports Betting | eSports Revenue – Total GGY | Calculated field - no user entry required. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Customer incidents on gambling premises (directly related to gambling activity) requiring police assistance | Record details of where you have required police assistance to deal with an incident directly related to the gambling activity (including those where the police have been unable to attend). |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Premises Overview | Total number of active premises | Provide the total number of active premises (those offering a licensed activity) as at the end date of this return. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. |
| Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return, by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Income breakdown | Income percent from operators with point of consumption licences in jurisdictions other than Great Britain | Provide the percentage of income (turnover) where the point of consumption licences are held for jurisdictions other than GB. |
| Income Breakdown | Income percent from Commission licensed operators | Provide the percentage of income (turnover) where the point of consumption licences are issued by the Gambling Commission. |
| Income Breakdown | Income percent from other operators where you may be uncertain about the players’ locations | Provide the percentage of income (turnover) where you are uncertain of the players’ location. |
| Income Breakdown | Total percentage | Calculated field - no user entry required. |
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| Mobile Betting | Additional GGY (Mobile) | Provide the total amount of Gross Gambling Yield (GGY) attributable to mobile betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from all betting made with mobile devices. |
| Mobile Betting | Additional GGY (Mobile) – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| eSports Betting | eSports Revenue – Total GGY | Calculated field - no user entry required. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. |
| Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return, by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Income breakdown | Income percent from operators with point of consumption licences in jurisdictions other than Great Britain | Provide the percentage of income (turnover) where the point of consumption licences are held for jurisdictions other than GB. |
| Income Breakdown | Income percent from Commission licensed operators | Provide the percentage of income (turnover) where the point of consumption licences are issued by the Gambling Commission. |
| Income Breakdown | Income percent from other operators where you may be uncertain about the players’ locations | Provide the percentage of income (turnover) where you are uncertain of the players’ location. |
| Income Breakdown | Total percentage | Calculated field - no user entry required. |
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| Mobile Betting | Additional GGY (Mobile) | Provide the total amount of Gross Gambling Yield (GGY) attributable to mobile betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from all betting made with mobile devices. |
| Mobile Betting | Additional GGY (Mobile) – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| eSports Betting | eSports Revenue – Total GGY | Calculated field - no user entry required. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. |
| Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions made which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return, by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Income breakdown | Income percent from operators with point of consumption licences in jurisdictions other than Great Britain | Provide the percentage of income (turnover) where the point of consumption licences are held for jurisdictions other than GB. |
| Income Breakdown | Income percent from Commission licensed operators | Provide the percentage of income (turnover) where the point of consumption licences are issued by the Gambling Commission. |
| Income Breakdown | Income percent from other operators where you may be uncertain about the players’ locations | Provide the percentage of income (turnover) where you are uncertain of the players’ location. |
| Income Breakdown | Total percentage | Calculated field - no user entry required. |
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| Mobile Betting | Additional GGY (Mobile) | Provide the total amount of Gross Gambling Yield (GGY) attributable to mobile betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from all betting made with mobile devices. |
| Mobile Betting | Additional GGY (Mobile) – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| eSports Betting | eSports Revenue – Total GGY | Calculated field - no user entry required. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. |
| Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions made which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return, by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Income breakdown | Income percent from operators with point of consumption licences in jurisdictions other than Great Britain | Provide the percentage of income (turnover) where the point of consumption licences are held for jurisdictions other than GB. |
| Income Breakdown | Income percent from Commission licensed operators | Provide the percentage of income (turnover) where the point of consumption licences are issued by the Gambling Commission. |
| Income Breakdown | Income percent from other operators where you may be uncertain about the players’ locations | Provide the percentage of income (turnover) where you are uncertain of the players’ location. |
| Income Breakdown | Total percentage | Calculated field - no user entry required. |
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| Mobile Betting | Additional GGY (Mobile) | Provide the total amount of Gross Gambling Yield (GGY) attributable to mobile betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from all betting made with mobile devices. |
| Mobile Betting | Additional GGY (Mobile) – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| eSports Betting | eSports Revenue – Total GGY | Calculated field - no user entry required. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. |
| Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return, by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Income breakdown | Income percent from operators with point of consumption licences in jurisdictions other than Great Britain | Provide the percentage of income (turnover) where the point of consumption licences are held for jurisdictions other than GB. |
| Income Breakdown | Income percent from Commission licensed operators | Provide the percentage of income (turnover) where the point of consumption licences are issued by the Gambling Commission. |
| Income Breakdown | Income percent from other operators where you may be uncertain about the players’ locations | Provide the percentage of income (turnover) where you are uncertain of the players’ location. |
| Income Breakdown | Total percentage | Calculated field - no user entry required. |
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| Mobile Betting | Additional GGY (Mobile) | Provide the total amount of Gross Gambling Yield (GGY) attributable to mobile betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from all betting made with mobile devices. |
| Mobile Betting | Additional GGY (Mobile) – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| eSports Betting | eSports Revenue – Total GGY | Calculated field - no user entry required. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Accounts and registrations | Funds held in customer accounts (GB) | The total funds held in customer accounts for GB customers only. | Registrations | Total number of active accounts for Gambling Commission licensed activities (GB) | Total number of active for Gambling Commission licensed activities: the total number of accounts that have been used by customers to gamble on Commission licensed activities within the last 12 months, and should not include suspended or dormant accounts. The last 12 months refers to the 12-month period prior to the end date of this regulatory return. GB-based customers only. |
| Registrations | Number of new registrations (GB) | Provide the number of new account registrations made in the period covered by the return. GB customers only. |
| Operational events | Complaints logged by the operator (GB) | Record the number of complaints that you have logged within the period covered by the regulatory return, for GB customers only. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity (GB) | Record the number of disputes that you are aware have been referred to an ADR within the reporting period, for GB customers only. |
| Operational events | Self-exclusions made during the period (GB) | Provide information regarding the number of self-exclusions made during the regulatory return reporting period, for GB customers only. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion (GB) | Record the number of times you know a player has breached their self-exclusion agreement, for GB customers only. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme |
| Operational events | People who have gambled were unable to verify their age (GB) | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 when challenged, for GB customers only. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18. |
| Operational events | Incidents logged in customer interaction log (GB) | Operators are required to implement policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. This includes logging these customer interactions. You should record the total number of incidents on the customer interaction log for the period relating to the regulatory return, for GB customers only. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. A customer interaction can be carried out by a staff member, or for remote gambling could also be an automated interaction if this has been triggered by a customer’s activity. It may include providing information on responsible gambling, tools to help manage gambling, or signposting to sources of help or support. Your customer interaction log should be in a format that works for you. You could include the identity or other identifier of the customer involved, the behaviour or activity that prompted the interaction, the advice or support given, and the outcome of the interaction. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals in interaction (GB) | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return, for GB customers only. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| Operational events | Restrictions made on individual products (GB) | If an operator gives customers the option to block access to some, but not all gambling products, please provide the number of individuals who have made use of this option during the reporting period, for GB customers only. For example, a customer blocks their access to casino games but is able to continue placing sports bets. This must not include figures relating to self-exclusions which is a separate data point. If the operator does not offer a facility to exclude by product, they should leave this section blank. |
| Operational events | Timeouts (GB) | Provide the number of individuals who have made use of the remote time out option (LCCP Social Responsibility Code Provision 3.3.4) during the reporting period, for GB customers only. This must not include figure relating to self-exclusions which is a separate data point. |
| Operational events | Time and money limits (GB) | Record the number of times money/time limits are voluntarily set in the period relating to the regulatory return, by GB customers only. One player setting 3 limits in the reporting period or 3 players setting 1 limit should both be recorded as 3, 6 total if they both occurred. Removals should not be counted so a player that removes a limit does not affect the sum. Do not include Timeouts which is a separate data point. (08/21) |
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to this contribution. |
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| General: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Golf – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Tennis – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Cricket – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Real Events | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Bingo | Bingo – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Bingo | Bingo – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Bingo | Combined totals - Turnover (GB) | Calculated field - no user entry required. |
| General: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Horses – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Dogs – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Football – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| General: Remote Pool Betting | Other – GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| General: Remote Pool Betting | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| General: Remote Pool Betting | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| General: Betting Intermediaries | Horses – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Dogs – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Football – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Golf – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Tennis – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Cricket – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Financials – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Others – Commission (GB only) | The commission (i.e. GGY-equivalent) received attributable to this activity, for GB customers only. |
| General: Betting Intermediaries | Combined totals – Commission (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, i.e. where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Slots – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Other – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total Rake (GB Only) | Provide the total rake for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total Rake (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Golf - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Golf - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Tennis - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Tennis - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Cricket - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Cricket - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Real Events | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Real Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Betting - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Betting Virtual Events | Betting - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Virtual Events | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Bingo – Amount Wagered (GB Only) | The Amount Wagered attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo – Payout (GB Only) | The Payout attributable to this activity, for GB customers only. |
| B2C: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Amount wagered (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Payout (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Horses - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Horses - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Football - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Football - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Other - Turnover (GB Only) | The turnover attributable to this activity, where turnover is equal to the total gross income received i.e. before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Remote Pool Betting | Other - GGY (GB Only) | The Gross Gambling Yield (GGY) attributable to this activity, for GB customers only. |
| B2C: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Remote Pool Betting | Combined totals – Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2C: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| B2B: Revenue share B2B | B2B GGY obtained from revenue share agreements | Enter 'yes' if you have acted as the B2B entity in a revenue share arrangement, i.e. where you partnered with another licensee. |
| B2B: Casino | Roulette – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Blackjack – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Slots – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Other – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Peer to Peer – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Casino | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| B2B: Poker | Poker (Peer to Peer) - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Poker | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Real Events | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Golf - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Tennis - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Cricket - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Financials - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Real Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Virtual Events | Betting - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Virtual Events | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Bingo | Bingo - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Remote Pool Betting | Horses - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Dogs - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Football - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Other - Revenue Share (GB Only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Remote Pool Betting | Combined totals – Revenue Share (GB Only) | Calculated field - no user entry required. |
| B2B: Betting Intermediary | Horses – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Dogs – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Football – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Golf – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Tennis – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Cricket – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Others – Revenue Share (GB only) | The revenue share attributable to this activity (i.e. the amount your partnered licensee has paid you in revenue share), for GB only. |
| B2B: Betting Intermediary | Combined totals – Revenue Share (GB only) | Calculated field - no user entry required. |
| Group | Question | Guidance |
|---|---|---|
| Income breakdown | Income percent from operators with point of consumption licences in jurisdictions other than Great Britain | Provide the percentage of income (turnover) where the point of consumption licences are held for jurisdictions other than GB. |
| Income Breakdown | Income percent from Commission licensed operators | Provide the percentage of income (turnover) where the point of consumption licences are issued by the Gambling Commission. |
| Income Breakdown | Income percent from other operators where you may be uncertain about the players’ locations | Provide the percentage of income (turnover) where you are uncertain of the players’ location. |
| Income Breakdown | Total percentage | Calculated field - no user entry required. |
| In Play Betting | Football in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from football betting in other sections of the return. Enter here the amount of the GGY from football betting which was generated from in-play. |
| In Play Betting | Other in-play betting – GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to in-play betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from in-play betting (less football betting) which was generated from in-play. |
| In Play Betting | In-play betting – Total GGY | Calculated field - no user entry required. |
| Mobile Betting | Additional GGY (Mobile) | Provide the total amount of Gross Gambling Yield (GGY) attributable to mobile betting, for GB customers only. You should have already reported the total amount of GGY from all types of betting in other sections of the return. Enter here the amount of the GGY from all betting made with mobile devices. |
| Mobile Betting | Additional GGY (Mobile) – Total GGY | Calculated field - no user entry required. |
| eSports Betting | eSports Revenue - GGY | Provide the total amount of Gross Gambling Yield (GGY) attributable to eSports betting, for GB customers only. You should have already reported the total amount of GGY from Other betting types in other sections of the return. Enter here the amount of the GGY from eSports betting which is contained within your Other betting type entries. |
| eSports Betting | eSports Revenue – Total GGY | Calculated field - no user entry required. |
| Total Revenue | GGY – GB | Calculated field - no user entry required. |
| Total Revenue | Is the calculated gross gambling yield above correct? | Enter 'no' if the auto-calculated GGY is incorrect. |
| Total Revenue | User calculated GGY – GB | State the user-calculated GB only GGY for the period covered by this return. |
| Total Revenue | Reason for the difference | Provide an explanation for the difference in auto- and user-calculated GGY. |
| Group | Question | Guidance |
|---|---|---|
| Contributions | Are contributions made? | Select the appropriate option (yes/no). |
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme Note: Non-remote society lotteries are not required to participate in a multi-operator self-exclusion scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| ELM Managed | Do you use External Lottery Managers? | An External Lottery Manager (ELM) makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee of the society or local authority. A society or local authority and an ELM must be separate entities and be able to demonstrate that they are independent of each other. An ELM must hold a lottery manager operating licence before they can promote a society or local authority lottery. |
| ELM Managed | Name of External Lottery Manager | Record the names of all External Lottery Managers who have promoted a lottery on your behalf during the period related to the regulatory return. |
| ELM Managed | Gambling Commission Licence Number | Provide the licence number of the ELM used to manage the lottery. |
| Group | Question | Guidance | Contributions | Are contributions made? | Select the appropriate option (yes/no). |
|---|---|---|
| Contributions | Contributions made via trade body | If you are a trade association/body member and your contribution was made through them please select ‘Contribution via Trade Body’. You should also record the name of the trade association/body. |
| Contributions | Trade body | Please state the name of the trade body that made the contribution on your behalf. |
| Contributions | Value of contribution | Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your RET contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return. |
| Contributions | Date of contribution | Enter the date the contribution was made. |
| Contributions | Details of contribution | Enter details relating to the contribution. |
| Operational events | Complaints logged by the operator | Record the number of complaints that you have logged within the period covered by the regulatory return. Our codes of practice require operators to log complaints made about any aspect of the conduct of the licensed activities, other than those that are resolved at the first stage of the operator’s complaints resolution procedure. This means that those complaints that are resolved very readily need not be recorded for the Commission. The number of complaints logged within the reporting period needs to be recorded irrespective of the outcome. A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues (such as the provision of non-lottery services) would not need to be logged, as they would not indicate a possible threat to the licensing objectives. Complaints logged may be directly about the outcome of the customer’s gambling or involve wider concerns about the way in which gambling is conducted by the operator. Complaints can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. |
| Operational events | Of which, disputes referred to ADR entity | Record the number of disputes that you are aware have been referred to an ADR within the reporting period. |
| Operational events | Self exclusions made during this return period | Provide information regarding the number of self-exclusions made during the regulatory return reporting period. This must not include restrictions made on individual products or timeouts which must be recorded separately below. This return is just in relation to your own self-exclusion scheme. Figures for participation in multi-operator schemes will be collected from the scheme administrator. |
| Operational events | Known breaches of self-exclusion | Record the number of times you know a player has breached their self-exclusion agreement. A player breaches their self-exclusion when they attempt to gain access to your facilities, attempt to gamble (for example, attempt to use an internet betting account following self-exclusion), or actually gambles. It is not limited to an attempt to gamble, and includes attempts to enter premises or access online gambling facilities. This must not include restrictions made on individual products or timeouts. This should include any breaches of either your own self-exclusion scheme or a multi-operator scheme Note: Non-remote society lotteries are not required to participate in a multi-operator self-exclusion scheme. |
| Operational events | People who have gambled were unable to verify their age | For the period relating to the regulatory return, you should record the number of people who, having gambled, were unable to prove they were 18 (or 16 for lotteries) when challenged. For the purposes of the regulatory return, a person has gambled once they have inserted money into (or otherwise credited) a gaming machine, electronic gaming terminal or self-service betting terminal, bought in at a gaming table or completed a transaction over the counter. That transaction can include placing a bet or asking to load money on to a gaming machine. A person is unable to prove they are 18 (or 16 for lotteries) if they either provide identification which shows them to be underage, or do not provide any when challenged. You should not include incidents where a customer is challenged before they have been able to gamble, and is refused service because they are unable to prove they are 18 (or 16 for lotteries). |
| Operational events | Incidents logged in customer interaction log | Record the total number of incidents on the customer interaction log for the period relating to the regulatory return. A customer interaction is initiated by the operator, and is prompted by observed behaviour or activity by a customer, which may indicate problem gambling. You should only record here the number of customer interactions related to concerns that a customer’s behaviour may indicate problem gambling. You should not include general customer service communications, marketing, or requests for information for AML purposes. |
| Operational events | Individuals included in the customer interaction log | You may carry out more than one customer interaction with each customer. Record the number of different people (customers) included in the customer interaction log for the period relating to the regulatory return. Even if you do not know someone’s full personal details we expect that you will be able to identify them in some way. |
| ELM Managed | Do you use External Lottery Managers? | An External Lottery Manager (ELM) makes arrangements for a lottery on behalf of a society or local authority but is not a member, officer or employee of the society or local authority. A society or local authority and an ELM must be separate entities and be able to demonstrate that they are independent of each other. An ELM must hold a lottery manager operating licence before they can promote a society or local authority lottery. |
| ELM Managed | Name of External Lottery Manager | Record the names of all External Lottery Managers who have promoted a lottery on your behalf during the period related to the regulatory return. |
| ELM Managed | Gambling Commission Licence Number | Provide the licence number of the ELM used to manage the lottery. |