Guidance
Regulatory returns guidance
Guidance for information collected in the Regulatory Returns service by licensing sector.
Contents
- Overview and feedback
- Common terms and definitions
- General guidance on submitting regulatory returns
- Reporting gross gambling yield (GGY) on regulatory returns
- Certification statement
- Late or inaccurate regulatory returns
- How we handle your data
- Adult Gaming Centre
- Bingo
- Betting
- Casino 1968
- Casino 2005
- External Lottery Manager
- Family Entertainment Centre
- Gaming machines and software
- Remote Casino, Betting and Bingo (RCBB)
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- Betting host (real and virtual)
- Betting intermediary - remote
- Betting intermediary (trading rooms only) - remote
- Bingo (operating) - remote
- Bingo (game host) - remote
- Casino (operating) - remote
- Casino (game host) - remote
- General betting standard (real and virtual events) - remote and general betting (limited) - remote
- Pool betting - remote
- Society Lottery
Operational information
| Group | Question | Guidance |
|---|---|---|
| Account and registrations | Funds held in customer accounts | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Account and registrations | Total number of active accounts for Gambling Commission licensed activities | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Account and registrations | Number of new registrations | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Complaints logged by the operator (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Of which, disputes referred to ADR entity (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Self-exclusions made during the period (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Known breaches of self-exclusion (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | People who have gambled were unable to verify their age (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Incidents logged in customer interaction log (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Individuals in interaction (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Restrictions made on individual products (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Timeouts (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
| Operational events | Time and money limits (GB) | This section is only applicable for full betting (real event and virtual) B2C operating licensees. If you hold only a betting host (real event and virtual) licence, please enter 0 in this field. |
Last updated: 30 June 2025
Show updates to this content
Removal of contributions guidance.