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Guidance

Regulatory returns guidance

Guidance for information collected in the Regulatory Returns service by licensing sector.

Published
4 May 2021

Last updated
23 November 2023 - Changes

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Contents

4 - Specific error conditions and alert requirements - Casino equipment technical requirements

4.1 Devices must detect, display and alert the operator to the types of error conditions and significant events listed below. If the error or event affects the game-play in any way then the device should ’lock up’ and allow no further game-play until the error or event is cleared either automatically or by operator intervention.

Events or errors

    a. events or errors related to payment to play, for example, coins, notes
    b. events or errors related to operation of the device, for example, battery failure, programme error
    c. events or errors related to security, for example, door open
    d. events or errors related to payouts, for example, printer jam, hopper empty.
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