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Guidance

Regulatory returns guidance

Guidance for information collected in the Regulatory Returns service by licensing sector.

Published
4 May 2021

Last updated
30 September 2024 - Changes

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Contents

Operational information

Group Question Guidance
Account and registrations Funds held in customer accounts This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Account and registrations Total number of active accounts for Gambling Commission licensed activities This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Account and registrations Number of new registrations This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Complaints logged by the operator (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Of which, disputes referred to Alternative Dispute Resolution (ADR) entity (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Self-exclusions made during the period (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Known breaches of self-exclusion (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events People who have gambled were unable to verify their age (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Incidents logged in customer interaction log (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Individuals in interaction (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Restrictions made on individual products (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Timeouts (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events Time and money limits (GB) This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Contributions Are contributions made? Licensees must make an annual financial contribution to one or more organisation(s) which are approved by the Commission, and which between them deliver or support research into the prevention and treatment of gambling-related harms, harm prevention approaches and treatment for those harmed by gambling (LCCP Code 3.1.1).
Select the appropriate option (yes or no) to whether or not you have made a contribution.
Contributions Past or future contribution Only applicable if selected 'no' in previous question - please confirm if a contribution has been made following the payment of your most recent annual fee, or whether it is due to be paid before the next annual fee is due.
Contributions Contributions made via trade body If you are a trade association or body member and your contribution was made through them please select ‘Yes’. If you are not a member of a trade association or body member, or you are but that body does not make a contribution then select ‘No’.
Contributions Trade body Please state the name of the trade body that made the contribution on your behalf.
Contributions Value of contribution Only complete this section in the quarterly period that you make the contribution.
Record the value of your contribution. If you have apportioned your contribution across a number of sectors you should record the amount relevant to the licensed activity covered by the regulatory return. That is, if your business completes more than one regulatory return, your Research, Education Treatment (RET) contribution should be divided between the different sectors and recorded in the relevant returns. Do not record the company’s total contribution in full on each regulatory return.
Contributions Date of contribution Enter the date the contribution was made.
Contributions Details of contribution Enter details relating to the contribution.
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