Remote gambling and software technical standards (RTS)
RTS 5 – Result determination
RTS aim 5
To ensure that the gambling system implements the operator’s rules, game rules and betting rules as they are described to the customer.
RTS requirement 5A
All reasonable steps should be taken to ensure that gambles are accepted, processed and settled in accordance with the operators’ published terms and rules, and the rules of the specific game, event, or bet.
Where unexpected system flaws, faults, or errors that affect the customer occur, steps are to be taken as soon as practicable to remedy the problem and ensure that the customer is treated fairly according to the circumstances.
RTS implementation guidance 5A
- Under normal operation, in the absence of technical faults, the system should act in accordance with the rules.
- Reasonable steps include testing of systems and new products against the published rules and monitoring the ongoing performance of those products in the live environment. Refer to our testing strategy for more detailed requirements in this area.
- Customers should be notified when errors that affect them, for example, incorrectly settled bets, have occurred as soon as practicable after the event occurs. Steps should be taken to rectify the error, for example, by manually adjusting the customer’s account.
RTS 4 – Time-critical events Next section
RTS 6 – Result determination for play-for-free games
Last updated: 27 January 2021
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