Remote gambling and software technical standards (RTS)
Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.
- 1 - Introduction
- 2 - Definition of terms
3 - Remote gambling and software technical standards
- - RTS 1 – Customer account information
- - RTS 2 – Displaying transactions
- - RTS 3 – Rules, game descriptions and the likelihood of winning
- - RTS 4 – Time-critical events
- - RTS 5 – Result determination
- - RTS 6 – Result determination for play-for-free games
- - RTS 7 – Generation of random outcomes
- - RTS 8 – Auto-play functionality
- - RTS 9 – Progressive jackpot systems
- - RTS 10 – Interrupted gambling
- - RTS 11 – Limiting collusion and cheating
- - RTS 12 – Financial limits
- - RTS 13 – Time requirements and reality checks
- - RTS 14 – Responsible product design
- - RTS 15 – In-play betting
- - RTS 16 – Use of third party software
- - RTS 17 – Live dealer studios
- 4 - Remote gambling and software technical standards (RTS) security requirements
- 5 - Annex
RTS 3 – Rules, game descriptions and the likelihood of winning
Gaming (including bingo), lotteries and betting on virtual events
RTS aim 3
To enable customers to make informed decisions about whether to gamble based on their chances of winning, the way the game, lottery or event works, the prizes or payouts on offer and the current state of multi-state games or events.
RTS requirement 3A
An explanation of the applicable rules must be easily available to the customer before they commit to gamble. The content including artwork and text must be accurate, and sufficient to explain all of the applicable rules and how to participate. All reasonable steps must be taken to ensure that the content is understandable.
RTS implementation guidance 3A
- Explanatory content includes information in artwork and text displayed within the virtual event, in ‘help’ or ‘how to play’ pages, or other supporting material.
- Links to the information should be prominently placed, for example on home pages for gaming sections, game selection pages or menus, or within individual games, so that customers can easily locate them.
- As a minimum, restricted display devices should provide explanatory content via a menu item or other link.
- The following items provide guidelines on the type of explanatory content that may be relevant and should be considered for inclusion:
- the name of the game, lottery or virtual event
- the applicable rules, including clear descriptions of what constitutes a winning outcome
- restrictions on play or betting, such as any play duration limits, maximum wins, etc
- the number of decks or frequency of shuffles in virtual card games
- whether there are contributions to jackpots (progressives) and the way in which the jackpot operates, for example, whether the jackpot is won by achieving a particular outcome
- instructions on how to interact with the game
- rules pertaining to metamorphosis of games, for example, the number and type of tokens that need to be collected in order to qualify for a feature or bonus round and the rules and behaviour of the bonus round
- the rules for entering a single lottery draw or a series of lottery draws and the frequency of the draws.
RTS requirement 3B
Where relevant, as the game or event progresses, information that may reasonably be expected to enable the customer to understand the current state must be displayed.
RTS implementation guidance 3B
The following items provide guidelines on the type of information that may be relevant.
- Where a game builds up a collection of tokens (symbols etc), the current number collected.
- An indication of which rules are currently relevant, such as displaying ‘bonus round’ or other feature labels.
- This requirement does not apply to lotteries.
RTS requirement 3C
For each virtual event, game (including bingo), or lottery, information that may reasonably be expected to enable the customer to make an informed decision about his or her chances of winning must be easily available before the customer commits to gamble. Information must include:
- a description of the way the game works and the way in which winners are determined and prizes allocated
- house edge (or margin)
- the return to player (RTP) percentage or
- the probability (likelihood) of winning events occurring.
RTS implementation guidance 3C
- The following items provide further guidance on acceptable types of information about the likelihood of winning:
- for types of peer-to-peer games where the likelihood of winning may depend on skill and/or the actions of other participants, a description of the way the game works and how winners are determined will be sufficient
- for bingo, and some types of lottery or other games where it is not possible to determine the likelihood of winning because it depends on the eventual number of participants, a description of the way in which prizes are allocated will be sufficient
- the average theoretical return to player percentage. Where an event (other than peer- to-peer) involves an element of skill, return to player percentage should be calculated using either the auto-play strategy or a standard/published strategy
- the house edge, margin or over-round, for example for a virtual race
- the probability of each winning event occurring, or such information as may reasonably be expected to allow the customer to calculate the probability that the event will occur. The nature of some games may mean that the game itself provides sufficient information, for example, the likelihood of rolling a six on a six-sided die would not require further explanation.
- The odds displayed in virtual event betting should reflect the probability of each event occurring as closely as possible.
- Information may be included in artwork and text displayed within the virtual game or event, in ‘help’ or ‘how to play’ pages, or other supporting material.
- Information should be easily accessible, for example by placing links on home pages for gaming or virtual event sections, game selection pages or menus, or within individual games.
RTS requirement 3D
For each virtual event, game (including bingo), or lottery, content describing the potential prizes and payouts or the means by which these are calculated or determined must be easily available before the customer commits to gamble.
RTS implementation guidance 3D
- Information should be made available about the amounts that customers may potentially win, for example in the form of pay-tables, or by showing the odds paid for particular outcomes.
- For peer-to-peer games where the prize is determined based on the actions of the participants, a description of the way the game works and the rake or commission taken will be sufficient.
- For lotteries and other types of events where the potential amount or prize paid out may not be known before the customer commits to gamble, describing the way in which the prize amount is determined will be sufficient.
- Information may be included in artwork and text displayed within the virtual event, in ‘help’ or ‘how to play’ pages, or other supporting material.
- Information should be easily accessible, for example by placing links on home pages for gaming sections, game selection pages or menus, or within individual games.
- Displays of jackpot amounts that change over time (progressives) should be updated as frequently as practicable, particularly after the amount has been reset following a win.
RTS 2 – Displaying transactions Next section
RTS 4 – Time-critical events
Last updated: 27 May 2021
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