Remote gambling and software technical standards (RTS)
RTS 14 – Responsible product design
In respect of requirements RTS 14A and 14B – All gambling
In respect of requirement RTS 14C, 14D, 14E and 14F – Slots.
RTS aim 14
To ensure that products are designed responsibly and to minimise the likelihood that they exploit or encourage problem gambling behaviour.
RTS requirement 14A
Gambling products must not actively encourage customers to chase their losses, increase their stake or increase the amount they have decided to gamble, or continue to gamble after they have indicated that they wish to stop.
RTS implementation guidance 14A
- By actively encourage, we mean the inclusion of specific features, functions or information that could reasonably be expected to encourage a greater likelihood of the behaviours described occurring. For example:
- the amount of funds taken into a product should not be topped up without the customer choosing to do so on each occasion, for example, when a customer buys-in at a poker table they should have to choose to purchase more chips to play at the table, automatic re-buys should not be provided
- written or graphical information should not encourage customers to try to win back their losses
- customers who have chosen to exit a game should not be encouraged to continue playing by, for example, being offered a free game.
- This requirement is not intended to prevent operators from offering special features or well-known games such as blackjack that allow customers to increase their stake on the occurrence of specific events (for example, split).
RTS requirement 14B
Consumers must not be given the option to cancel their withdrawal request.
RTS implementation guidance 14B
Once a customer has made a request to withdraw funds, they should not be given the option to deposit using these funds. Operators should make the process to withdraw funds as frictionless as possible.
RTS requirement 14C
The gambling system must not offer functionality which facilitates playing multiple slots games at the same time.
RTS implementation guidance 14C
- Operators are not permitted to offer functionality designed to allow players to play multiple slots at the same time. This includes, but is not limited to, split screen or multi-screen functionality.
- Combining multiple slots titles in a way which facilitates simultaneous play is not permitted.
RTS requirement 14D
It must be a minimum of 2.5 seconds from the time a game is started until the next game cycle can be commenced. It must always be necessary to release and then depress the 'start button’ or take equivalent action to commence a game cycle.
RTS implementation guidance 14D
A game cycle starts when a player depresses the ‘start button’ or takes equivalent action to initiate the game and ends when all money or money’s worth staked or won during the game has been either lost or delivered to, or made available for collection by the player and the start button or equivalent becomes available to initiate the next game.
A player should commit to each game cycle individually, continued contact with a button, key or screen should not initiate a new game cycle.
RTS requirement 14E
The gambling system must not permit a customer to reduce the time until the result is presented.
RTS implementation guidance 14E
- Features such as turbo, quick spin and slam stop are not permitted. This is not intended to be an exhaustive list but to illustrate the types of features the requirement is referring to.
- This applies to all remote slots, regardless of game cycle speed.
- This requirement does not apply to bonus/feature games where an additional stake is not wagered.
RTS requirement 14F
The gambling system must not celebrate a return which is less than or equal to the total stake gambled.
RTS implementation guidance 14F
- By ‘celebrate’ we mean the use of auditory or visual effects that are associated with a win are not permitted for returns which are less than or equal to last total amount staked.
- The following items provide guidelines for reasonable steps to inform the customer of the result of their game cycle:
- Display of total amount awarded.
- Winning lines displayed for a short period of time that will be considered sufficient to inform the customer of the result. This implementation should not override any of the display requirements (as set out in RTS 7E).
- Brief sound to indicate the result of the game and transfer to player balance. The sound should be distinguishable to that utilised with a win above total stake.
RTS 13 – Time requirements and reality checks Next section
RTS 15 – In-play betting
Last updated: 23 November 2023
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Provisions 14B, 14C, 14D, 14E and 14F reformatted - the panel has been removed as the provision has come into force Formatting changes