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Guidance

Regulatory returns guidance

Guidance for information collected in the Regulatory Returns service by licensing sector.

Published
4 May 2021

Last updated
7 May 2024 - Changes

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Contents

RTS 15 – In-play betting

Applies to:

Betting and peer-to-peer betting

RTS aim 15

To make the customer aware that they may not have the latest information available when betting on live events, and that they may be at a disadvantage to operators or other customers who have more up-to-date information.

RTS requirement 15A

Information must be made available that explains that ‘live’ TV or other broadcasts are delayed and that others may have more up-to-date information. Main in-play betting pages must include this information where practicable.

RTS implementation guidance 15A

  1. Brief information should be included on main in-play pages or screens, such as the in-play home page or screen. More detail should be provided in ‘help’ or ‘how to’ or other product pages or screens.
  2. For telephone betting the information should be included in the general betting or product information that is made available to and/or sent out to customers.
  3. Where a brief notice cannot be practicably included on the main pages or screens, the information should be provided on easily accessible ‘help’, ‘how to’ or other product pages or screens.
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