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Report

Annual report and accounts 2024 to 2025

The Gambling Commission's 2024 to 2025 annual report and accounts. For the period 1 April 2024 to 31 March 2025.

Strategic Focus 3 - Setting clear, evidence-based requirements for licensees 

The White Paper, High Stakes – Gambling reform for a digital age set out to: examine whether changes in regulation were necessary to reflect changes to the gambling sector, particularly in the use of technology; ensure there remained an appropriate balance between consumer freedoms and choice and prevention of harm to vulnerable people; and ensure there was an equitable regulatory approach to online and the land-based industries.

The White Paper included a diverse range of policy themes - 62 across government, regulators, the industry and others and 21 of which the Gambling Commission committed to deliver. As we undertake this work, we are aiming to ensure that requirements are as clear and focused as possible, making it easier for licensees to ensure they can achieve compliance at the earliest possible opportunity.

Implementation of gambling White Paper reforms

Delivery and implementation of the reforms for which we are responsible is a multi-year programme of work, which started in 2023 to 2024 and will continue into 2025 to 2026. Figure 1 provides a detailed timeline showing the implementation dates of the different measures. During 2024 to 2025, we published multiple consultation responses, fully implemented several measures, and launched the Financial Risk Assessment pilot scheme to test how and whether financial risk assessments could be introduced in a way that supports high-spending customers in financial difficulties while also supporting a frictionless customer journey for the vast majority of consumers.

Additionally, we published details of our joint evaluation model with Department of Culture, Media and Sport (DCMS) (opens in new tab) in December 2024 and supported them with the delivery of their White Paper commitments by providing expert advice and insight, for example on the introduction of the Statutory Levy.

The Statutory Levy, which commenced on 6 April 2025, will be collected and administered by the Commission, under the strategic direction of the UK government. As of 31 March 2025, licensees are no longer required to make annual financial contributions to research, prevention and treatment under the Licence Conditions and Codes of Practice (LCCP), as the Statutory Levy has been introduced. The Statutory Levy funding will be directed in specific proportions for the purposes of research, prevention and treatment, to increase the level of investment and strengthen the provision of projects and services to further understand, tackle and treat gambling-related harm. The Commission is one of the bodies receiving funding from the Statutory Levy, in addition to the NHS, Office for Health Improvement and Disparities and UK Research and Innovation.

Alongside the Review work, following consultation, we implemented changes to clarify and increase the coverage of Personal Management Licences (PML). The removal of ambiguity and setting out clear expectations at the outset is an important cornerstone of the Regulators’ Code (opens in new tab).

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