Report

Annual report and accounts 2024 to 2025

The Gambling Commission's 2024 to 2025 annual report and accounts. For the period 1 April 2024 to 31 March 2025.

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Published
15 October 2025

Last updated
15 October 2025 - Changes

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Contents

• Annual report and accounts 2024 to 2025

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• Foreword
• Performance report
• • Introduction
  • The organisation
  • Financial performance analysis
  • Complaints
  • Sustainability
• Accountability report
• • Overview
  • Corporate governance report
  • Remuneration report
  • Staff report
  • Parliamentary accountability and audit report
  • The report of the Comptroller and Auditor General to the Houses of Parliament
• Financial statements
• • Statement of comprehensive net expenditure
  • Statement of financial position for the year ended 31 March 2025
  • Statement of cash flow for the year ended 31 March 2025
  • Statement of changes in taxpayers' equity for the year ended 31 March 2025
• Notes on the accounts
• • Statement of accounting policies
  • Statement of operating costs by operating segment
  • Expenditure
  • Income cash receipts
  • Property, plant and equipment
  • Right of use assets
  • Intangible assets
  • Financial instruments
  • Cash and cash equivalents
  • Trade and other receivables
  • Trade and other payables
  • Provisions and charges
  • Retirement benefit obligations
  • Lease liabilities
  • Contingent liabilities disclosed under IAS 37
  • Related party transactions
  • Amounts of income to the Consolidated Fund
  • Events after the reporting period
• Appendices
• • Annex A - Key operational data
  • Annex B - Performance by Business Plan Deliverable in 2024 to 2025

Annex B - Performance by Business Plan Deliverable in 2024 to 2025

Performance by Business Plan Deliverable in 2024 to 2025

Deliverable	2024 to 2025 End Status
Close evidence gaps in priority areas	Completed
Revise our approach to regulatory return data	Completed
Pilot industry data project	Partially completed This is a multi-year project ROCD is now receiving a daily feed of data from one operator in the pilot - we are expecting other operators to start sharing data over the next two months from April 2025 onwards. ROCD phase 1 has demonstrated the value of this approach, and we will be progressing to phase 2 in 2025 to 2026
Complete the full launch of the Gambling survey for Great Britain	Completed
Build on the Commission's capacity to use, report on and analyse data	Completed
Establish an approach that better supports industry engagement and communication	The pilot for the relationship management project (licensee services) has been completed, but the service has not been fully rolled out to all operators. An industry engagement forum has been established on a bi-annual basis An account management framework is planned for 2025 to 2026 - this will be delivered along with the new Industry Liaison Managers within Compliance
Enhance our core operational capabilities	Partially completed The multi-year implementation of a new case management system is underway
Respond to the consultation on financial penalties	Missed The review process was complex. We are close to publishing a response document and have approval from Board to proceed. We anticipate being able to publish the response in quarter 1; with changes being implemented in the Summer of 2025
Improve the transparency of industry compliance	Completed
Implementation of Gambling White Paper reforms: undertake a pilot on our approach to implementing Financial Risk assessments	Completed
Implementation of Gambling White Paper reforms: publish details of a joint evaluation model with DCMS	Completed
Implementation of Gambling White Paper reforms: support DCMS on Government and industry-led White Paper measures	Completed
Implementation of Gambling White Paper reforms: publish consultation responses and implement any changes arising in the following areas: Financial Vulnerability Checks Remote Technical Standards direct marketing underage gambling in the land based sector incentives are constructed in a socially responsible manner customer-led gambling management tools and barriers to consumer choice removal of the requirement to contribute to Research, Prevention and Treatment from our Licence Conditions and Codes of Practice, in preparation for a statutory levy improved transparency on customer funds. Commence consultations in relation to Gaming Machine Technical Standards	Completed
Strategically Assess the Fair and Open licensing objective	Completed
Develop and Embed an industry Forum	Completed
Fully embed the 4NL licence: ensure the Licensee delivers its application in full in 2024 to 2025 (FIC)	Missed Licensee has not delivered application in full in 2024-2025 - enforcement investigation ongoing
Fully embed the 4NL licence: closedown the 4NL Programme	Missed Licensee has not delivered application in full in 2024 to 2025 - enforcement investigation ongoing
Fully embed the 4NL licence: embed our revised regulatory approach, team structure and high-level frameworks and processes. Finalise activity relating the Third National Lottery licence	Completed
Enhance cooperation with international regulators	Completed
Implementation of the People Strategy: Develop a new people strategy and implement priority actions	Completed
Implementation of the People Strategy: Embed our work on equality, diversity and inclusion	Completed
Funding framework for regulation	Partially completed The interim fees review is progressing, and the funding framework is under development. The need to carry out an interim fee review has resulted in an extended timetable for the framework changes. This work continues into 2025 to 2026

Previous section
Annex A - Key operational data

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Last updated: 15 October 2025

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