Report

Annual report and accounts 2024 to 2025

The Gambling Commission's 2024 to 2025 annual report and accounts. For the period 1 April 2024 to 31 March 2025.

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Published
15 October 2025

Last updated
15 October 2025 - Changes

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Contents

• Annual report and accounts 2024 to 2025

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• Foreword
• Performance report
• • Introduction
  • The organisation
  • Financial performance analysis
  • Complaints
  • Sustainability
• Accountability report
• • Overview
  • Corporate governance report
  • Remuneration report
  • Staff report
  • Parliamentary accountability and audit report
  • The report of the Comptroller and Auditor General to the Houses of Parliament
• Financial statements
• • Statement of comprehensive net expenditure
  • Statement of financial position for the year ended 31 March 2025
  • Statement of cash flow for the year ended 31 March 2025
  • Statement of changes in taxpayers' equity for the year ended 31 March 2025
• Notes on the accounts
• • Statement of accounting policies
  • Statement of operating costs by operating segment
  • Expenditure
  • Income cash receipts
  • Property, plant and equipment
  • Right of use assets
  • Intangible assets
  • Financial instruments
  • Cash and cash equivalents
  • Trade and other receivables
  • Trade and other payables
  • Provisions and charges
  • Retirement benefit obligations
  • Lease liabilities
  • Contingent liabilities disclosed under IAS 37
  • Related party transactions
  • Amounts of income to the Consolidated Fund
  • Events after the reporting period
• Appendices
• • Annex A - Key operational data
  • Annex B - Performance by Business Plan Deliverable in 2024 to 2025

Complaints

For the year 2024 to 2025:

• there were no complaints relating to the Gambling Commission accepted for investigation by the Parliamentary and Health Service Ombudsman
• there were no complaints related to the Commission reported on by the Parliamentary and Health Service Ombudsman
• 7 complaints against the Commission were reviewed in line with our published policy: [/about-us/transparency/html/complain-about-the-commission](Complain about the Commission).

The Commission operates a 2 stage complaints policy (initial complaint and review).

3 complaints were handled at Stage One - 1 was upheld and 2 were not upheld.

4 complaints were handled at Stage Two, and all of these were not upheld.

2 complaints were from licensees or license applicants (including the one upheld) and in each case frontline staff offered direct support to resolve issues.

Of the other 5 complaints, 4 were from members of the public regarding the Commission's remit and 1 was from a job applicant. There were no consistent themes identified in relation to complaints during 2024 to 2025. See Annex A for further details.

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Financial performance analysis Next section
Sustainability

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Last updated: 15 October 2025

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