Standards

Remote gambling and software technical standards (RTS)

Remote gambling and software technical standards under section 89 and section 97 of the Gambling Act 2005.

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Published
2 February 2021

Last updated
27 January 2021 - Changes

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Contents

• Remote gambling and software technical standards (RTS)

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• 1 - Introduction
• 2 - Definition of terms
• 3 - Remote gambling and software technical standards
• • RTS 1 – Customer account information
  • RTS 2 – Displaying transactions
  • RTS 3 – Rules, game descriptions and the likelihood of winning
  • RTS 4 – Time-critical events
  • RTS 5 – Result determination
  • RTS 6 – Result determination for play-for-free games
  • RTS 7 – Generation of random outcomes
  • RTS 8 – Auto-play functionality
  • RTS 9 – Progressive jackpot systems
  • RTS 10 – Interrupted gambling
  • RTS 11 – Limiting collusion and cheating
  • RTS 12 – Financial limits
  • RTS 13 – Time requirements and reality checks
  • RTS 14 – Responsible product design
  • RTS 15 – In-play betting
  • RTS 16 – Use of third party software
  • RTS 17 – Live dealer studios
• 4 - Remote gambling and software technical standards (RTS) security requirements
• 5 - Annex

RTS 17 – Live dealer studios

Applies to:

Gaming (including bingo)

RTS aim 17

To ensure that live dealer operations are fair.

RTS requirement 17A

Live dealer operations must be fair and independently auditable.

RTS implementation guidance 17A

1. Equipment and consumables should be of commercial casino quality. Designated staff should be responsible for monitoring the integrity of all operational equipment.
2. Croupiers need to undergo adequate training to provide the gambling in a fair way according to documented procedures and game rules. Evidence of training and refresher training should be maintained.
3. Gambling provision should be supervised by staff responsible to oversee dealer activities and integrity. Video surveillance to record all dealer activity should be in place, enough to cover the predefined gaming areas with sufficient detail to confirm whether dealing procedures and game rules were followed.
4. Secure areas, gambling equipment and consumables shall be protected by appropriate access controls to ensure that only authorised personnel are allowed access.
5. Game logs should be maintained and game events collated into statistics which can be analysed for trends relating to game performance, staff and/or locations in the gaming area.

Previous section
RTS 16 – Use of third party software

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Last updated: 27 January 2021

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