Consultation response
Remote customer interaction: Consultation Response
This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.
Contents
- Summary
- Next steps
- Introduction
- Proposal 1 - Overall requirements and process
- - Overall requirements and process
- - Consultation questions on overall requirements and process
- - Respondents’ views on overall requirements and process
- - Our position on overall requirements and process
- Proposal 2 - Identifying customers at risk of harm
- - Identifying customers at risk of harm
- - Consultation questions on identifying customers at risk of harm
- - Respondents’ views on identifying customers at risk of harm
- - Our position on identifying customers at risk of harm
- Proposal 3 - Requirement to act
- - Requirement to act
- - Consultation questions on requirement to act
- - Respondents’ views on requirement to act
- - Our position on requirement to act
- Proposal 4 - Evaluation of effectiveness
- - Evaluation of effectiveness
- - Consultation questions on evaluation of effectiveness
- - Respondents’ views on evaluation of effectiveness
- - Our position on evaluation of effectiveness
- The LCCP provision
Section B - Identify
Contents
- Section B - Identify - Requirement 3 Customer interaction guidance - Requirement 3 - Customers who are in a vulnerable situation are supported.
- Section B - Identify - Requirement 4 Customer interaction guidance - Requirement 4 - There are effective systems and processes to monitor all customer activity and identify harm.
- Section B - Identify - Requirement 5 Customer interaction guidance - Requirement 5 - Seven relevant categories of indicators that you must use to help identify gambling related harm.
- Section B - Identify - Requirement 6 Customer interaction guidance - Requirement 6 - Ensure that customers are given the same level of protection even where you contract with third parties.
- Section B - Identify - Requirement 7 Customer interaction guidance - Requirement 7 - The greater the harm identified the more important it is to take swift action.
Last updated: 23 August 2023
Show updates to this content
Guidance updated following the 'Remote customer interaction - consultation on guidance'.