Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

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Published
14 April 2022

Last updated
14 April 2022 - Changes

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Contents

• Remote customer interaction: Consultation Response

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• Summary
• Next steps
• Introduction
• Proposal 1 - Overall requirements and process
• - Overall requirements and process
• - Consultation questions on overall requirements and process
• - Respondents’ views on overall requirements and process
• - Our position on overall requirements and process
• Proposal 2 - Identifying customers at risk of harm
• - Identifying customers at risk of harm
• - Consultation questions on identifying customers at risk of harm
• - Respondents’ views on identifying customers at risk of harm
• - Our position on identifying customers at risk of harm
• Proposal 3 - Requirement to act
• - Requirement to act
• - Consultation questions on requirement to act
• - Respondents’ views on requirement to act
• - Our position on requirement to act
• Proposal 4 - Evaluation of effectiveness
• - Evaluation of effectiveness
• - Consultation questions on evaluation of effectiveness
• - Respondents’ views on evaluation of effectiveness
• - Our position on evaluation of effectiveness
• The LCCP provision

Consultation questions on identifying customers at risk of harm

Question 7: To what extent do you agree with the proposal that remote operators should be required to conduct affordability assessments at thresholds set by the Commission? Please see the Call for Evidence for questions on the appropriate thresholds.

Question 8: To what extent do you agree with the proposed requirement that remote operators must implement processes to take action where there are indicators of other forms of vulnerability (elevating this issue from guidance to requirements)? Please see the Call for Evidence for questions on experiences of vulnerability and what operators should do in response.

Question 9: To what extent do you agree with the proposal that remote operators must implement actions in relation to time spent gambling which are linked to the nature of the gambling provided? Please see the Call for Evidence for questions on experiences of vulnerability and what operators should do in response.

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Identifying customers at risk of harm Next section
Respondents’ views on identifying customers at risk of harm

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Last updated: 14 April 2022

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