Remote customer interaction: Consultation Response
This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.
- Next steps
- Proposal 1 - Overall requirements and process
- Proposal 2 - Identifying customers at risk of harm
- Proposal 3 - Requirement to act
- Proposal 4 - Evaluation of effectiveness
- The LCCP provision
Last updated: 14 April 2022
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