Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

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Published
14 April 2022

Last updated
14 April 2022 - Changes

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Contents

• Remote customer interaction: Consultation Response

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• Summary
• Next steps
• Introduction
• Proposal 1 - Overall requirements and process
  • - Overall requirements and process
  • - Consultation questions on overall requirements and process
  • - Respondents’ views on overall requirements and process
  • - Our position on overall requirements and process
• Proposal 2 - Identifying customers at risk of harm
  • - Identifying customers at risk of harm
  • - Consultation questions on identifying customers at risk of harm
  • - Respondents’ views on identifying customers at risk of harm
  • - Our position on identifying customers at risk of harm
• Proposal 3 - Requirement to act
  • - Requirement to act
  • - Consultation questions on requirement to act
  • - Respondents’ views on requirement to act
  • - Our position on requirement to act
• Proposal 4 - Evaluation of effectiveness
  • - Evaluation of effectiveness
  • - Consultation questions on evaluation of effectiveness
  • - Respondents’ views on evaluation of effectiveness
  • - Our position on evaluation of effectiveness
• The LCCP provision

Proposal 4 - Evaluation of effectiveness

Contents

1. Evaluation of effectiveness An overview of proposal 4 which focuses on evaluation of effectiveness
2. Consultation questions on evaluation of effectiveness The consultation questions that were asked on evaluation of effectiveness
3. Respondents’ views on evaluation of effectiveness A summary of the respondents views on evaluation of effectiveness
4. Our position on evaluation of effectiveness Our conclusion and position following respondents' views on evaluation of effectiveness

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Remote customer interaction - Proposal 3 - Requirement to act Next section
The LCCP provision

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Last updated: 14 April 2022

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