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Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

Consultation questions on evaluation of effectiveness

Question 13: To what extent do you agree with the proposal to strengthen the existing requirement by specifying that remote operators must implement processes to understand the impact of their actions on individual consumers?

Question 14: To what extent do you agree that operators must take all reasonable steps to assess overall effectiveness of their measures?

Question 15: Do you have any comments on the proposed requirements to evaluate effectiveness?

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Evaluation of effectiveness
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Respondents’ views on evaluation of effectiveness
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