Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

---

Published
14 April 2022

Last updated
19 April 2023 - Changes

Document actions
Print or save (opens in new tab)

Contents

• Remote customer interaction: Consultation Response

---

• Summary
• Next steps
• Introduction
• Proposal 1 - Overall requirements and process
• Overall requirements and process
• Consultation questions on overall requirements and process
• Respondents’ views on overall requirements and process
• Our position on overall requirements and process
• Proposal 2 - Identifying customers at risk of harm
• Identifying customers at risk of harm
• Consultation questions on identifying customers at risk of harm
• Respondents’ views on identifying customers at risk of harm
• Our position on identifying customers at risk of harm
• Proposal 3 - Requirement to act
• Requirement to act
• Consultation questions on requirement to act
• Respondents’ views on requirement to act
• Our position on requirement to act
• Proposal 4 - Evaluation of effectiveness
• Evaluation of effectiveness
• Consultation questions on evaluation of effectiveness
• Respondents’ views on evaluation of effectiveness
• Our position on evaluation of effectiveness
• The LCCP provision

Part 5: Principles to be applied by licensing authorities

Contents

1. 1 - Licensing objectives The Gambling Commission's guidance to the licensing objectives for licensing authorities.
2. 2 - Section 153 principles The Gambling Commission's guidance to the Section 153s principles of the Gambling Act 2005 for licensing authorities.
3. 3 - Codes of practice The Gambling Commission's guidance to the codes of practice for licensing authorities.
4. 4 - Good practice in regulation The Gambling Commission's guidance to good practice in regulation for licensing authorities.
5. 5 - Human Rights Act 1998 The Gambling Commission's guidance to Human Rights Act 1998 s for licensing authorities in relation to gambling regulation.
6. 6 - Other considerations The Gambling Commission's guidance to the other principle that apply to gambling regulation for licensing authorities.

---

Last updated: 19 April 2023

Show updates to this content

Formatting changes.