Consultation response
Remote customer interaction: Consultation Response
This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.
Contents
- Summary
- Next steps
- Introduction
- Proposal 1 - Overall requirements and process
- Overall requirements and process
- Consultation questions on overall requirements and process
- Respondents’ views on overall requirements and process
- Our position on overall requirements and process
- Proposal 2 - Identifying customers at risk of harm
- Identifying customers at risk of harm
- Consultation questions on identifying customers at risk of harm
- Respondents’ views on identifying customers at risk of harm
- Our position on identifying customers at risk of harm
- Proposal 3 - Requirement to act
- Requirement to act
- Consultation questions on requirement to act
- Respondents’ views on requirement to act
- Our position on requirement to act
- Proposal 4 - Evaluation of effectiveness
- Evaluation of effectiveness
- Consultation questions on evaluation of effectiveness
- Respondents’ views on evaluation of effectiveness
- Our position on evaluation of effectiveness
- The LCCP provision
Proposal 3 - Requirement to act
Contents
- Requirement to act An overview of proposal 3 which focuses on requirement to act
- Consultation questions on requirement to act The consultation questions that were asked on requirement to act
- Respondents’ views on requirement to act A summary of the respondents' views on requirement to act
- Our position on requirement to act Our conclusion and position following respondents' views on requirement to act
Remote customer interaction - Proposal 2 - Identifying customers at risk of harm Next section
Remote customer interaction - Proposal 4 - Evaluation of effectiveness
Last updated: 14 April 2022
Show updates to this content
No changes to show.