Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

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Published
14 April 2022

Last updated
14 April 2022 - Changes

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Contents

• Remote customer interaction: Consultation Response

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• Summary
• Next steps
• Introduction
• Proposal 1 - Overall requirements and process
  • - Overall requirements and process
  • - Consultation questions on overall requirements and process
  • - Respondents’ views on overall requirements and process
  • - Our position on overall requirements and process
• Proposal 2 - Identifying customers at risk of harm
  • - Identifying customers at risk of harm
  • - Consultation questions on identifying customers at risk of harm
  • - Respondents’ views on identifying customers at risk of harm
  • - Our position on identifying customers at risk of harm
• Proposal 3 - Requirement to act
  • - Requirement to act
  • - Consultation questions on requirement to act
  • - Respondents’ views on requirement to act
  • - Our position on requirement to act
• Proposal 4 - Evaluation of effectiveness
  • - Evaluation of effectiveness
  • - Consultation questions on evaluation of effectiveness
  • - Respondents’ views on evaluation of effectiveness
  • - Our position on evaluation of effectiveness
• The LCCP provision

Proposal 3 - Requirement to act

Contents

1. Requirement to act An overview of proposal 3 which focuses on requirement to act
2. Consultation questions on requirement to act The consultation questions that were asked on requirement to act
3. Respondents’ views on requirement to act A summary of the respondents' views on requirement to act
4. Our position on requirement to act Our conclusion and position following respondents' views on requirement to act

Previous section
Remote customer interaction - Proposal 2 - Identifying customers at risk of harm Next section
Remote customer interaction - Proposal 4 - Evaluation of effectiveness

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Last updated: 14 April 2022

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