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Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

Published
14 April 2022

Last updated
14 April 2022 - Changes

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Contents

Proposal 2 - Identifying customers at risk of harm

Contents

  1. Identifying customers at risk of harm An overview of proposal 2 which focuses on identifying customers at risk of harm
  2. Consultation questions on identifying customers at risk of harm The consultation questions that were asked on identifying customers at risk of harm
  3. Respondents’ views on identifying customers at risk of harm A summary of the respondents views on identifying customers at risk of harm
  4. Our position on identifying customers at risk of harm Our conclusion and position following respondents' views on identifying customers at risk of harm
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Remote customer interaction - Proposal 1 - Overall requirements and process Next section
Remote customer interaction - Proposal 3 - Requirement to act
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