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Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

Requirement to act

We proposed in the consultation to clarify within requirements that:

  • an operator must take action in a timely manner when potential harm is identified
  • tailor that action to the nature of the indicators
  • for indicators that the operator classes as ‘strong’, we proposed that this must include automated solutions.
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Consultation questions on requirement to act
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