Consultation response
Remote customer interaction: Consultation Response
This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.
Contents
- Summary
- Next steps
- Introduction
- Proposal 1 - Overall requirements and process
- Overall requirements and process
- Consultation questions on overall requirements and process
- Respondents’ views on overall requirements and process
- Our position on overall requirements and process
- Proposal 2 - Identifying customers at risk of harm
- Identifying customers at risk of harm
- Consultation questions on identifying customers at risk of harm
- Respondents’ views on identifying customers at risk of harm
- Our position on identifying customers at risk of harm
- Proposal 3 - Requirement to act
- Requirement to act
- Consultation questions on requirement to act
- Respondents’ views on requirement to act
- Our position on requirement to act
- Proposal 4 - Evaluation of effectiveness
- Evaluation of effectiveness
- Consultation questions on evaluation of effectiveness
- Respondents’ views on evaluation of effectiveness
- Our position on evaluation of effectiveness
- The LCCP provision
5 - Human Rights Act 1998
5.30. The Secretary of State has certified that the Act is compatible with the European Convention on Human Rights. In considering applications, and taking enforcement action under the Act, licensing authorities should bear in mind that they are subject to the Human Rights Act 1998 (opens in new tab) and in particular:
- Article 1, Protocol 1 – peaceful enjoyment of possessions. A licence is considered a possession in law and people should not be deprived of their possessions except in the public interest
- Article 6 – right to a fair hearing
- Article 8 – respect for private and family life. In particular, removal or restriction of a licence may affect a person’s private life
- Article 10 – right to freedom of expression.
Last updated: 11 May 2023
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