Consultation response
Remote customer interaction: Consultation Response
This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.
Contents
- Summary
- Next steps
- Introduction
- Proposal 1 - Overall requirements and process
- - Overall requirements and process
- - Consultation questions on overall requirements and process
- - Respondents’ views on overall requirements and process
- - Our position on overall requirements and process
- Proposal 2 - Identifying customers at risk of harm
- - Identifying customers at risk of harm
- - Consultation questions on identifying customers at risk of harm
- - Respondents’ views on identifying customers at risk of harm
- - Our position on identifying customers at risk of harm
- Proposal 3 - Requirement to act
- - Requirement to act
- - Consultation questions on requirement to act
- - Respondents’ views on requirement to act
- - Our position on requirement to act
- Proposal 4 - Evaluation of effectiveness
- - Evaluation of effectiveness
- - Consultation questions on evaluation of effectiveness
- - Respondents’ views on evaluation of effectiveness
- - Our position on evaluation of effectiveness
- The LCCP provision
Trade and other payables
| 2021 £'000s | 2020 £'000s | |
|---|---|---|
| Trade payables | 982 | 1,152 |
| Staff cost payables | 1,079 | 950 |
| Other payables | 339 | 240 |
| Accruals and deferred income* | 11,919 | 11,313 |
| Short term provisions | 132 | - |
| Provision for Bloomsbury Street premises | 183 | - |
| Total | 14,634 | 13,655 |
References
* The Commission holds total deferred income balances of £10,007,289 (£10,748,490 in 2019/20) included in notes 10 and 11. These relate to:
- Licence fees received, due to be released to income within one year of £9,379,764 (£9,954,771 in 2019/20).
- Licence fees received, due to be released to income after one year £627,525 (£793,719 in 2019/20).
Last updated: 22 July 2021
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