Remote customer interaction: Consultation Response
Consultation questions on evaluation of effectiveness
Question 13: To what extent do you agree with the proposal to strengthen the existing requirement by specifying that remote operators must implement processes to understand the impact of their actions on individual consumers?
Question 14: To what extent do you agree that operators must take all reasonable steps to assess overall effectiveness of their measures?
Question 15: Do you have any comments on the proposed requirements to evaluate effectiveness?Previous section
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Respondents’ views on evaluation of effectiveness
Last updated: 14 April 2022
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