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Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

Consultation questions on overall requirements and process

To what extent do you consider that the diagram (in the consultation document (opens in a new tab)) illustrates the ongoing and continued process which operators must deliver to identify harm to consumers and take action?

Do you have any comments on this overall process?

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Overall requirements and process
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Respondents’ views on overall requirements and process
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