Consultation response

Remote customer interaction: Consultation Response

This response document sets out our conclusions and actions in relation to the consultation around remote customer interaction.

---

Published
14 April 2022

Last updated
12 November 2024 - Changes

Document actions
Print or save (opens in new tab)

Contents

• Remote customer interaction: Consultation Response

---

• Summary
• Next steps
• Introduction
• Proposal 1 - Overall requirements and process
• • Overall requirements and process
  • Consultation questions on overall requirements and process
  • Respondents’ views on overall requirements and process
  • Our position on overall requirements and process
• Proposal 2 - Identifying customers at risk of harm
• • Identifying customers at risk of harm
  • Consultation questions on identifying customers at risk of harm
  • Respondents’ views on identifying customers at risk of harm
  • Our position on identifying customers at risk of harm
• Proposal 3 - Requirement to act
• • Requirement to act
  • Consultation questions on requirement to act
  • Respondents’ views on requirement to act
  • Our position on requirement to act
• Proposal 4 - Evaluation of effectiveness
• • Evaluation of effectiveness
  • Consultation questions on evaluation of effectiveness
  • Respondents’ views on evaluation of effectiveness
  • Our position on evaluation of effectiveness
• The LCCP provision

Consultation questions on overall requirements and process

To what extent do you consider that the diagram (in the consultation document (opens in new tab)) illustrates the ongoing and continued process which operators must deliver to identify harm to consumers and take action?

Do you have any comments on this overall process?

Previous section
Overall requirements and process Next section
Respondents’ views on overall requirements and process

---

Last updated: 12 November 2024

Show updates to this content

Formatting updated.