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Tattersalls Committee

Tattersalls Committee provide an independent dispute resolution service where there is a disagreement between backer and bookmaker over the returns on a bet.

Contact Tattersalls Committee

Visit Tattersalls Committee's website (opens in new tab).

Contact by post:

Tattersalls Committee
PO box 159
St Ives
Cambridgeshire
PE27 9BP

Telephone: 01480 499189
Find call charges on GOV.UK (opens in new tab).

Fees charged by the ADR entity

Services are free of charge.

Languages

Complaints can be submitted in English.

Sectors and categories

The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: betting.

How the procedure can be carried out

The procedure can be conducted as both a verbal or written procedure.

Outcome of the ADR procedure

The outcome is binding.

Grounds for refusal

The ADR entity may refuse to deal with a dispute in the following circumstances:

  • the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity
  • the dispute is frivolous or vexatious
  • the dispute is being, or has previously been considered, by another ADR entity
  • the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer
  • dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.
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