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Approved Alternative Dispute Resolution (ADR) providers

Published:
17 May 2021
Updated:
4 June 2021

The following Alternative Dispute Resolution (ADR) providers have been approved for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and information) Regulations 2015 (opens in new tab).

The ADR Regulations specify the information required to be included in the list of approved ADR providers.

Licensed operators are required only to use one or more ADR entity which has been approved by us, the designated competent authority for gambling. ADR entities and Licensed operators must be fully compliant with the ADR Regulations. .

Standards for ADR providers

We require Licensed operators to only use providers who meet our requirements, as well as those detailed in the ADR Regulations.

Approved providers

The following providers currently meet our requirements and the requirements detailed in the ADR Regulations. Select a provider to read more and find contact details.

ADR providers and their sectors
Provider Sectors
ADR group
  • Adult Gaming Centre
  • Family Entertainment Centre
  • Lotteries
  • Remote (all sectors)
BACTA ADR Service
  • Adult Gaming Centre
  • Family Entertainment Centre
  • Non-remote bingo
  • Public houses and members' clubs
Centre for Effective Dispute Resolution (CEDR)
  • Adult Gaming Centre
  • Family Entertainment Centre
  • Lotteries
  • Remote (all sectors)
eCOGRA All sectors
IBAS
  • Remote (all sectors)
  • Adult Gaming Centre
  • Betting
  • Bingo
  • Casino
  • Lotteries
Lindsays Lotteries
ProMediate All sectors
Tattersalls Committee All sectors

Files

Some files may be not be accessible for users of assistive technology. If you require a copy of the file in an accessible format contact us with details of what you require. It would help us to know what technology you use and the required format.

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ADR group
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