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Blexr Limited

Blexr Limited is an alternative dispute resolution (ADR) entity within the Remote Gambling Sector.

Contact Blexr Limited

Visit Blexr Limited's website (opens in new tab).

Contact by post:

Blexr Limited
Office 1/2514, Level G, Quantum House
75 Abate Rigord Street
Ta' Xbiex
XBX 1120
Malta

Telephone: +356 2703 4979
Find call charges on GOV.UK (opens in new tab).

Fees charged by the ADR entity

Services are free of charge.

Languages

Complaints can be submitted in any language.

The ADR entity will use translation tools to translate complaints into English, where they will be managed in English

Sectors and categories

The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: Remote Sectors (All Sectors).

How the procedure can be carried out

The procedure can be conducted as a written procedure.

Outcome of the ADR procedure

The outcome is binding and non-binding.

Grounds for refusal

The ADR entity may refuse to deal with a dispute in the following circumstances:

  • the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity
  • the dispute is frivolous or vexatious
  • the dispute is being, or has previously been considered by another ADR entity or by a court
  • the value of the claim falls below or above the monetary threshold set by the ADR entity
  • the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that it is unable to resolve the complaint with the consumer
  • dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.
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Last updated: 11 November 2024

Show updates to this content

Outcome statement updated.

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