Lindays have an approved lawyer who can provide Alternative Dispute Resolution (ADR) services in connection with disputes about the outcome of a gambling transaction involving lotteries.
The form of ADR provided is mediation and the person responsible for this work is Jennifer Gallagher (opens in new tab)
Contact Jennifer Gallagher - Lindsays
Contact by post:Jennifer Gallagher
Telephone: 01382 224112
Find call charges on GOV.UK (opens in new tab).
Fees charged by the ADR entity
The operator will be solely responsible for any cost up to a maximum of £750 plus VAT. If that limit is likely to be exceeded, the cost of mediation will be agreed between both parties.
Complaints can be submitted in English.
Sectors and categories
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: Lotteries.
How the procedure can be carried out
The procedure can be conducted as both a verbal or written procedure.
Outcome of the ADR procedure
The outcome is non-binding.
Grounds for refusal
The ADR entity may refuse to deal with a dispute if the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.Previous page
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Last updated: 8 January 2021
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