Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content


Lindays have an approved lawyer who can provide Alternative Dispute Resolution (ADR) services in connection with disputes about the outcome of a gambling transaction involving lotteries.

The form of ADR provided is mediation and the person responsible for this work is Jennifer Gallagher (opens in new tab)

Contact Jennifer Gallagher - Lindsays

Visit Lindays' website (opens in new tab).

Contact by post:

Jennifer Gallagher
Seabraes House
18 Greenmarket

Telephone: 01382 224112
Find call charges on GOV.UK (opens in new tab).

Fees charged by the ADR entity

The operator will be solely responsible for any cost up to a maximum of £750 plus VAT. If that limit is likely to be exceeded, the cost of mediation will be agreed between both parties.


Complaints can be submitted in English.

Sectors and categories

The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: Lotteries.

How the procedure can be carried out

The procedure can be conducted as both a verbal or written procedure.

Outcome of the ADR procedure

The outcome is non-binding.

Grounds for refusal

The ADR entity may refuse to deal with a dispute if the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.

Previous page
Next page
Is this page useful?
Back to top