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Gambling Behaviour 2015 to 2023: Quarterly telephone survey trends

Review of gambling behaviours, 2015 to 2023

The quarterly telephone tracker was conducted by Yonder Consulting on behalf of the Gambling Commission from March 2015 to the final survey in March 2023. This report looks to review the results of the last 8 years, exploring overall key trends found in gambling participation, behaviour and attitudes across that period. During this time gambling has seen various changes that may provide context to the survey results.

  1. March 2015

    Beginning of the quarterly telephone tracker.

  2. October 2015

    National Lottery Lotto increase number of balls to 59.

  3. January 2018

    EuroMillions HotPicks launched.

  4. November 2018

    Changes to National Lottery Lotto draw rules and discontinuation of Lotto Millionaire raffle.

  5. August 2019

    Industry agreed voluntary ban on advertising betting during televised live sport before the watershed.

  6. March 2019

    National Lottery Set for Life launches.

  7. April 2019

    Fixed Odds Betting Terminal maximum stake cut to £2.

  8. March 2020

    First lockdown of the Covid-19 pandemic.

  9. October 2020

    Safeguards for VIP schemes came into effect.

  10. May 2021

    All gambling operators open by May 2021 following pandemic lockdown restrictions.

  11. October 2021

    Gambling Commission enhanced protections on online slot games came into effect.

  12. September 2022

    Gambling Commission rules for protecting at risk customers came into effect.

  13. March 2023

    Final fieldwork period for the quarterly telephone tracker.

Next page
Gambling Behaviour 2015 to 2023: Methodology
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