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Money and rights

Guides and information for helping you protect your money and understanding your rights when gambling.

Common questions

The most frequently asked questions relating to money and rights.

You can also find more information about different topics relating to money and rights when gambling in our guides.

What happens to your money if a gambling business goes bust?

Any business you gamble with must tell you whether your money is protected in case they go bust.

There are three levels of protection. All gambling businesses must make it clear which level applies to you. This includes both online and physical places you can gamble, like a betting shop or casino.

The business must give you this information in their terms and conditions.

No protection

Any money in your account would be classed as part of the company.

You would lose any money in your account.

Medium protection

The gambling business has made arrangements to protect your money if they go bust. There are different ways to do this, for example, by having insurance.

However, it is not absolutely guaranteed that you will get your money back.

High protection

Your money is held in a separate account, legally recognised as separate from the company.

The money in your account is controlled by an independent trustee and is also checked by an external auditor.

You have the best chance of getting your money back.

Read more about customer fund protection

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