What happens to your money if a gambling business goes bust
Money staked or deposited with a gambling business is not protected by the Commission or government the way that personal bank accounts are.
Any gambling business you make a bet with must tell you whether your money has any protection in case they were to go bust (insolvent).
From 31 October 2025, gambling businesses are required to remind you every 6 months if they hold your funds and they are not protected. You must acknowledge receipt of the notification before you will be allowed to use funds held for gambling.
This guide will tell you about the 3 different ways a gambling business may treat your money, where to find this information, and what we require of gambling businesses. This should help you to make informed decisions on which gambling businesses to gamble with based on how they treat your money.
Next pageIt is important to note that although online gambling businesses licensed by us must keep customer funds in a separate account, there is no guarantee that this will ensure that customers get any of their money back if the business runs into financial difficulties. Those using gambling businesses do so at their own risk.
What we require of gambling businesses
Last updated: 10 September 2025
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Update to content to reflect the new requirements on the transparency of customer funds from 31 October 2025