Consultation response
Changes to LCCP on ADR, CI and RET contributions
A summary of the responses to our consultations on changes to LCCP requirements for customer interaction and alternative dispute resolution (ADR) providers.
Contents
- Executive Summary
- Introduction
- Alternative dispute resolution
- Customer interaction
- - Introduction
- - Consultation proposal
- - Proposed changes to Social responsibility code 3.4.1 (1a)
- - Proposed changes to Social responsibility code 3.4.1 (1c)
- - Proposed changes to Social responsibility code 3.4.1 (2)
- - Our proposal to remove ordinary code 3.4.2
- - Amended Social Responsibility Code 3.4.1 Customer Interaction
- Research, Prevention and Treatment contributions
- Appendix A: Amended social responsibility code of practice 6.1.1 – complaints and disputes
- Appendix B: Amended social responsibility code of practice 3.4.1 – customer interaction
- Appendix C: Amended social responsibility code of practice 3.1.1 – combatting problem gambling
Introduction
The Gambling Commission
We license and regulate commercial gambling within Great Britain, including the National Lottery, with the exception of spread betting which is regulated by the Financial Conduct Authority (FCA) (opens in new tab). We exist to safeguard consumers and the wider public by ensuring that gambling is fair and safe. We are focusing on a number of priorities to achieve this as set out in our Strategy 2018 to 2021 to:
- Protect the interests of consumers
- Raise standards in the gambling market
- Improve the way we regulate
Our functions under the Act include:
- licensing operators and individuals
- monitoring compliance with licence conditions and the law
- investigation and enforcement, both in relation to licensees and illegal (unlicensed) gambling
- providing advice to central and local government on the incidence, manner, effects and regulation of gambling.
We have a statutory duty to aim to permit gambling provided that it is reasonably consistent with the licensing objectives of:
- Preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime,
- Ensuring that gambling is conducted in a fair and open way, and
- Protecting children and other vulnerable persons from being harmed or exploited by gambling.
Changes to LCCP on ADR, CI and RET contributions: Executive Summary Next section
ADR-CI-RET response: Summary of consultation responses: Alternative dispute resolution
Last updated: 20 August 2021
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