Consultation response

Changes to LCCP on ADR, CI and RET contributions

A summary of the responses to our consultations on changes to LCCP requirements for customer interaction and alternative dispute resolution (ADR) providers.

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Published
31 July 2019

Last updated
20 August 2021 - Changes

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Contents

• Changes to LCCP on ADR, CI and RET contributions

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• Executive Summary
• Introduction
• Alternative dispute resolution
• Customer interaction
• Introduction
• Consultation proposal
• Proposed changes to Social responsibility code 3.4.1 (1a)
• Proposed changes to Social responsibility code 3.4.1 (1c)
• Proposed changes to Social responsibility code 3.4.1 (2)
• Our proposal to remove ordinary code 3.4.2
• Amended Social Responsibility Code 3.4.1 Customer Interaction
• Research, Prevention and Treatment contributions
• Appendix A: Amended social responsibility code of practice 6.1.1 – complaints and disputes
• Appendix B: Amended social responsibility code of practice 3.4.1 – customer interaction
• Appendix C: Amended social responsibility code of practice 3.1.1 – combatting problem gambling

Customer interaction

Contents

1. Introduction Introduction to the Customer Interaction section of the changes to LCCP requirements consultation
2. Consultation proposal The consultation proposal for the Customer Interaction section of the changes to LCCP requirements consultation
3. Proposed changes to Social responsibility code 3.4.1 (1a) Details of the proposed changes to Social responsibility code 3.4.1 (1a)
4. Proposed changes to Social responsibility code 3.4.1 (1c) Details of the proposed changes to Social responsibility code 3.4.1 (1c)
5. Proposed changes to Social responsibility code 3.4.1 (2) Details of the proposed changes to Social responsibility code 3.4.1 (2)
6. Our proposal to remove ordinary code 3.4.2 Details of our proposal to remove ordinary code 3.4.2
7. Amended Social Responsibility Code 3.4.1 Customer Interaction Details of the amended Social Responsibility Code 3.4.1 Customer Interaction

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ADR-CI-RET response: Summary of consultation responses: Alternative dispute resolution Next section
ADR-CI-RET response: Summary of consultation responses: Research, Prevention and Treatment contributions

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Last updated: 20 August 2021

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