Consultation response
Changes to LCCP on ADR, CI and RET contributions
A summary of the responses to our consultations on changes to LCCP requirements for customer interaction and alternative dispute resolution (ADR) providers.
Contents
- Executive Summary
- Introduction
- Alternative dispute resolution
- Customer interaction
- Introduction
- Consultation proposal
- Proposed changes to Social responsibility code 3.4.1 (1a)
- Proposed changes to Social responsibility code 3.4.1 (1c)
- Proposed changes to Social responsibility code 3.4.1 (2)
- Our proposal to remove ordinary code 3.4.2
- Amended Social Responsibility Code 3.4.1 Customer Interaction
- Research, Prevention and Treatment contributions
- Appendix A: Amended social responsibility code of practice 6.1.1 – complaints and disputes
- Appendix B: Amended social responsibility code of practice 3.4.1 – customer interaction
- Appendix C: Amended social responsibility code of practice 3.1.1 – combatting problem gambling
Financial information - B2C
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C Gross Gambling Yield (GGY) obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, such as where you had a direct relationship with the end customer. |
| B2C: Bingo | Bingo – Turnover (GB Only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes or fees, before any operating costs or winnings have been deducted, for GB customers only. |
| B2C: Bingo | Bingo – GGY (GB Only) | The Payout total for bingo activities, for GB customers only. |
| B2C: Bingo | Bingo - Revenue share (GB Only) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Bingo | Combined totals - Turnover (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - GGY (GB Only) | Calculated field - no user entry required. |
| B2C: Bingo | Combined totals - Revenue Share (GB Only) | Calculated field - no user entry required. |
| Non-GB total | Bingo turnover (all non-GB) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes or fees, before any operating costs or winnings have been deducted, for non-GB customers only. |
| Non-GB total | Bingo GGY (all non-GB) | The GGY attributable to all bingo activity, for non-GB customers only. |
| Non-GB total | Bingo revenue share (all non-GB) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for non-GB customers only. |
| Non-GB total | Combined totals - Turnover (all non-GB) | Calculated field - no user entry required. |
| Non-GB total | Combined totals - GGY (all non-GB) | Calculated field - no user entry required. |
| Non-GB total | Combined totals - Revenue share (all non-GB) | Calculated field - no user entry required. |