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Consultation response

Changes to LCCP on ADR, CI and RET contributions

A summary of the responses to our consultations on changes to LCCP requirements for customer interaction and alternative dispute resolution (ADR) providers.

Appendix C: Amended social responsibility code of practice 3.1.1 – combatting problem gambling

Social responsibility code provision 3.1.1 - amended version
Combating problem gambling

All licences

This provision will come into force on 1 January 2020

  1. Licensees must have and put into effect policies and procedures intended to promote socially responsible gambling including the specific policies and procedures required by the provisions of section 3 of this code.
  2. Licensees must make an annual financial contribution to one or more organisation(s) which are approved by the Gambling Commission, and which between them deliver or support research into the prevention and treatment of gambling-related harms, harm prevention approaches and treatment for those harmed by gambling.
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ADR-CI-RET response: Appendix B: Amended social responsibility code of practice 3.4.1 – customer interaction
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