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Guidance on self-exclusion scheme provider information reporting

We ask non-remote and remote multi-operator self-exclusion scheme providers to send us data about the self-exclusion schemes they operate.

We use this data to monitor self-exclusion activity on a sector and industry-level to inform policy development.

Guidance on questions in self-exclusion scheme provider reports

Question 1. Total Number of Self-Exclusions
Total number of new self-exclusions added to the scheme during the reporting period.
Question 2. Total Number of Individuals who have made a self-exclusion
Total number of individuals or people who have added a self-exclusion during the reporting period.
Question 2a. Total number of individuals who made self-exclusions, by age group:

- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
Total number of individuals or people who have added a self-exclusion during the reporting period, split by age groups. (As a sense check, the total figure for all age groups combined should equal the figure reported in Question 2).
Question 2b. Total number of individuals who made self-exclusions, by gender:

- Male
- Female
- Other
- Unknown
Total number of individuals or people who have added a self-exclusion during the reporting period, split by gender. (As a sense check, the total figure for all gender groups combined should equal the figure reported in Question 2).
Question 3. Total number of breaches of self-exclusion (attempted plus full)
Total number of attempted and actual breaches of self-exclusion during the reporting period (report number of breaches, not individuals). (As a sense check, this figure should be the same as those reported in Question 3a and Question 3b added together e.g. if 7 are reported in response to Question 3a and 4 in response to Question 3b, a total of 11 should be reported in response to Question 3.
Question 3a. Total number of attempted breaches (tried to get in the door and/or website but were stopped and/or didn't gamble)
Total number of attempted breaches of self-exclusion, where they were successfully identified trying to get into the premises and/or website or gained entry to the premises and/or website but were turned away prior to being able to gamble, during the reporting period (report number of breaches, not individuals).

GAMSTOP will report the total number of attempted log ins.
Question 3b. Total number of full breaches (gained entry to premises and/or website and gambled)
Total number of full breaches of self-exclusion, where they gained entry to the gambling premises and/or website and were able to gamble, during the reporting period (report number of breaches, not individuals).
Question 3c. Total number of individuals who attempted to breach their self-exclusion (tried to get in the door and/or website but were stopped and/or didn’t gamble
Total number of individuals who attempted breaches of self-exclusion, where they were successfully identified trying to get into the premises and/or website or gained entry to the premises and/or website but were turned away prior to being able to gamble, during the reporting period (report number of individuals, not breaches).
Question 3d. Total number of individuals who fully breached their self-exclusion (gained entry to premises and/or website and gambled)
Total number of individuals who fully breached their self-exclusion, where they gained entry to the gambling premises and/or website and were able to gamble, during the reporting period (report number of individuals, not breaches).
Question 4. Total number of self-excluded individuals opting to return to gambling
Total number of individuals who request and successfully remove their exclusion (with the 24 hour cooling off period administered) after the minimum exclusion period has elapsed and within the subsequent 6 month (land based) and/or 7 year (online) retention period where the exclusion will otherwise remain active, during the reporting period.

Example: if an individual chooses to exclude for 12 months on a land based multi operator self-exclusion scheme, their exclusion would technically be active for up to 18 months (12 month selected enforced period plus the 6 month regulatory 'retention' period during which they can request for it to be removed). If, during the reporting period, the individual comes to the end of the 12 month period and during the 6 month 'retention' period, requests and successfully has their exclusion removed, this needs to be counted and included in the 'opting to return to gambling' figure.

It should not be inferred from this data point that these individuals did actively return to gambling, only that they informed the scheme that they wished to do so.
Question 5. Total number of self-excluded individuals opting to continue self-exclusion (renewed or extended self-exclusion period after initial term)
During the reporting period, the total number of individuals who request and successfully apply either an extension to their selected minimum self-exclusion period or a renewal of self-exclusion, prior to the previous exclusion ending (prior to the minimum enforced selected exclusion period plus the 6 month (land based) and/or 7 year (online) 'retention' period, has elapsed).
Question 6. Total number of active self-excluded customers
On the reporting date (at the end of the last day of the reporting period), report the total number of individuals who have an active and/or live and/or enforced self-exclusion in your scheme (regardless of when the self-exclusion was added to the scheme) - this is a snapshot of how many individuals in total are self-excluded at a given time. (This figure will include individuals who are either in their minimum selected self-exclusion period as well as those who are in the additional 6 month (land based) and/or 7 year (online) 'retention' period but still actively excluded from gambling because they haven't elected to remove their exclusion).
Question 7. Duration customers requested to be self-excluded in days/months/years
Total number of individuals broken down by selected minimum exclusion duration during the reporting period. If your scheme only offers a single duration for self-exclusion then report that duration and the total number of individuals who have added an exclusion during the reporting period. The total of all individuals reported here will add up to the same figure reported in Question 2.
Question 8. Total number of individuals who self-excluded from:

- a distance covering one kilometre
- a distance greater than one kilometre.
For non-remote arcades and high street bingo scheme providers only. Where individuals have recorded a distance in their self-exclusion agreements during the reporting period, provide the total number of those opting for a distance covering one kilometre and the total number of those opting for a distance greater than one kilometre.
Question 9. Average (mean) number of premises customers requested to be self-excluded from (this would be a snapshot at the given time reporting is undertaken)
For non-remote betting scheme providers only. Where individuals have recorded a number of premises to be self-excluded from i.e. more than 1 premises, during the reporting period, report the average number of premises, to one decimal place, for the reporting period (one figure to be reported). The average number should only include those premises that the customers initially self-excluded from and not any that may have been added at a later date.
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