Become an approved Alternative Dispute Resolution (ADR) provider

You must have approval from the Gambling Commission to provide dispute resolution services to the gambling industry.

Gambling operators are only able to use approved Alternative Dispute Resolution (ADR) providers.

If you want to offer ADR in another industry, you may need to gain approval from the relevant competent authority for that industry as well.

Before you apply

You should:

• make sure you read the requirements - view the Alternative Dispute Resolution for Consumer Disputes regulations (opens in new tab)
• be familiar with consumer rights legislation, such as unfair terms
• consider issues such as whether a particular term at the heart of a dispute is unfair.

How to apply

You'll need to complete an ADR application form and return it to us.

There are no costs to apply.

Email

Licensing@gamblingcommission.gov.uk

After you apply

You must inform us whenever any of your information changes.

You should also follow our standards and guidance for ADR providers, which sets out how we expect ADR providers to operate.

Files

Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format contact us with details of what you require. It would help us to know what technology you use and the required format.

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Alternative Dispute Resolution (ADR) form

application/CDFV2 CDFV2 1.2 MB

Alternative dispute resolution (ADR) in the gambling industry: standards and guidance for ADR providers

application/pdf PDF 309.2 kB

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Last updated: 18 June 2024

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