The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content

Become an approved Alternative Dispute Resolution (ADR) provider

You must have approval from the Gambling Commission to provide dispute resolution services to the gambling industry.

Gambling operators are only able to use approved Alternative Dispute Resolution (ADR) providers.

If you want to offer ADR in another industry, you may need to gain approval from the relevant competent authority for that industry as well.

Before you apply

You should:

How to apply

You'll need to complete an ADR application form and return it to us.

There are no costs to apply.

Email

Licensing@gamblingcommission.gov.uk

After you apply

You must inform us whenever any of your information changes.

You should also follow our standards and guidance for ADR providers, which sets out how we expect ADR providers to operate.

Files

Some files may be not be accessible for users of assistive technology. If you require a copy of the file in an accessible format contact us with details of what you require. It would help us to know what technology you use and the required format.

Is this page useful?
Back to top