Become an approved Alternative Dispute Resolution (ADR) provider
You must have approval from the Gambling Commission to provide dispute resolution services to the gambling industry.
Gambling operators are only able to use approved Alternative Dispute Resolution (ADR) providers.
Before you apply
- Make sure you read the requirements - view and download the Alternative Dispute Resolution for Consumer Disputes regulations (opens in new tab) on legislation.gov.uk
- be familiar with consumer rights legislation, such as unfair terms
- consider issues such as whether a particular term at the heart of a dispute is unfair.
How to apply
You'll need to complete an ADR application form and return it to us.
There are no costs to apply.
After you apply
You must inform us whenever any of your information changes.
You should also follow our standards and guidance for ADR providers, which sets out how we expect ADR providers to operate.
Some files may be not be accessible for users of assistive technology. If you require a copy of the file in an accessible format contact us with details of what you require. It would help us to know what technology you use and the required format.
Last updated: 3 June 2021
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