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Non-remote multi-operator self-exclusion

All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.

The following code is relevant to this section:

LCCP: Social responsibility code 3.5.6

Self-exclusion is widely accepted as an important tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop.

A significant weakness of previous arrangements, highlighted by the GambleAware Harm Minimisation Report (opens in a new tab), was the ease with which someone who has self-excluded at one location or with one operator could continue to gamble at others.

The multi-operator scheme allows an individual to make a single request to self-exclude from the same type of gambling within their area.

Trade bodies have led on the development of multi-operator self-exclusion arrangements for their sector and not just for their membership.

If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer.

Who operators can contact to register and participate


BACTA Scheme Manager
29-30 Ely Place

020 7730 6444

Smart Exclusion IHL Tech Ltd

01482 274539 (opens in new tab)


Scheme Manager
10 Queen Street Place

0800 6402060


Bingo Association
Lexham House
75 High Street
North Dunstable

01582 860908


Betting and Gaming Council
25 Buckingham Palace Road

0203 409 2047

1Bingo in this table refers to operators that:

  • offer exempt bingo
  • hold a bingo operating licence because they reach the high turnover bingo limit
  • do not hold premises licences
  • do not have to participate in the bingo multi-operator scheme.
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