Non-remote multi-operator self-exclusion

All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.

The following code is relevant to this section:

LCCP: Social responsibility code 3.5.6

Self-exclusion is widely accepted as an important tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop.

Multi-operator schemes allows an individual to make a single request to self-exclude from the same type of gambling within their area.

If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer.

Who operators can contact to register and participate

Arcades

• BACTA Scheme Manager: 29-30 Ely Place; London; EC1N 6TD;

  020 7730 6444

  selfexclusion@bacta.org.uk

• Smart Exclusion IHL Tech Ltd:

  01482 274539

  support@ihlhub.com

  www.ihlhub.com (opens in new tab)

Betting

• Multi Operator Self Exclusion Scheme Ltd: 3 Greengate, Cardale Park; Harrogate; HG3 1GY;

  0800 6402060

  support@moses-uk.org

Bingo¹

• Bingo Association: Lexham House; 75 High Street North; Dunstable; Bedfordshire; LU6 1JF

  01582 860908

  se@bingo-association.co.uk

Casino

• SENSE: c/o 1 Bedford Row ; London; WC1R 4BU

  0203 409 2047

  info@sensescheme.com

  www.senseselfexclusion.com (opens in new tab)

¹Bingo in this table refers to operators that:

• offer exempt bingo
• hold a bingo operating licence because they reach the high turnover bingo limit
• do not hold premises licences
• do not have to participate in the bingo multi-operator scheme.

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Last updated: 22 August 2024

Show updates to this content

Following an audit the 'ihlhub' link has been updated. Formatting changes. Contact details updated for Betting and Casino.