Non-remote multi-operator self-exclusion

All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.

The following code is relevant to this section:

LCCP: Social responsibility code 3.5.6

Self-exclusion is widely accepted as an important tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop.

A significant weakness of previous arrangements, highlighted by the GambleAware Harm Minimisation Report (opens in a new tab), was the ease with which someone who has self-excluded at one location or with one operator could continue to gamble at others.

The multi-operator scheme allows an individual to make a single request to self-exclude from the same type of gambling within their area.

Trade bodies have led on the development of multi-operator self-exclusion arrangements for their sector and not just for their membership.

If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer.

Who operators can contact to register and participate

Arcades

• BACTA Scheme Manager: 29-30 Ely Place; London; EC1N 6TD;

  020 7730 6444

  selfexclusion@bacta.org.uk

• Smart Exclusion IHL Tech Ltd:

  01482 274539

  support@ihlhub.com

  www.ihlhub.com (opens in new tab)

Betting

• Scheme Manager: 10 Queen Street Place; London; EC4R 1BE;

  0800 6402060

  notifications@self-exclusion.co.uk

Bingo¹

• Bingo Association: Lexham House; 75 High Street; North Dunstable; Bedfordshire; LU6 1JF

  01582 860908

  se@bingo-association.co.uk

Casino

• SENSE: Betting and Gaming Council; 25 Buckingham Palace Road; London; SW1W 0PP

  0203 409 2047

  sense@BettingandGamingCouncil.com

¹Bingo in this table refers to operators that:

• offer exempt bingo
• hold a bingo operating licence because they reach the high turnover bingo limit
• do not hold premises licences
• do not have to participate in the bingo multi-operator scheme.

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Last updated: 8 February 2023

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Following an audit the 'ihlhub' link has been updated.