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Accessing your personal data

You have the right to confirmation as to whether or not we are processing your personal data and, if access the data together with the reasons we hold it, the period it will be retained and who the information has been shared with.

Your request must be in writing. You can submit your request by post or email to

The request must include:

  • your name
  • your address/ email address for sending the information to you
  • a description of the information you wish to obtain.

To ensure confidentiality, we will need evidence which confirms your identity. A copy of photo identification, and proof of your address such as a copy of a photo driving licence or passport and a recent utility bill. Please do not send original documents.

Most requests will receive a response within one month of receipt of a valid request; those which are more complex or numerous may take up to three months.

You may not be entitled to see all the information held about you if an exemption under the GDPR/ the Data Protection Act applies, for example if it contains data mixed with other individuals’ data, if disclosure would prejudice the exercise of our regulatory functions or is subject to legal privilege. Requests which are manifestly unfounded or excessive will be refused.

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